Inside Sales Specialist

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South Windsor, CT, US

Salary Range: $25.00 To $25.00 Hourly

HPC Food service is a family-owned, independent broadline food service distributor serving the Northeast since 1908. We are looking for an organized, customer-focused Inside Sales Account Specialist to support assigned sales territories, representatives, customers, and contract accounts. This role is a great fit for someone who enjoys building relationships, solving problems, and helping customers grow their business.

• Support assigned sales territories, sales representatives, customers, key accounts, and contract accounts.
• Manage customer orders, coordinate deliveries, monitor follow-through, and resolve service issues.
• Respond promptly to questions about products, pricing, services, orders, and account needs.
• Build strong customer relationships through proactive communication and dependable follow-up.
• Identify opportunities to expand business within assigned accounts and support company sales initiatives.
• Partner with Sales, Operations, Purchasing, Customer Service, Revenue Management, Finance, and other internal teams.
• Maintain accurate account notes, order details, follow-up items, and required documentation.
• Support reporting, analysis, sales meetings, training, customer meetings, and special projects.

• High school diploma required; an associate or bachelor's degree in business or a related field is preferred.
• At least three years of inside sales or customer account support experience.
• Broadline food service distribution or contract-account experience is a plus.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Excellent organization, accuracy, attention to detail, time management, and follow-through.
• Ability to handle multiple priorities in a fast-paced environment with professionalism and urgency.
• Proficiency in Microsoft Office, especially Excel and Outlook; AS400 and business intelligence experience are a plus.
• Ability to complete any required background check for customer or contract-system access.

Monday through Friday, 8:00 a.m. to 4:30 p.m. Limited Sunday coverage may be required on a rotating basis for up to three hours. Rotating holiday coverage may also be required based on the shipping schedule.

Location: South Windsor, Connecticut

• A customer-first mindset and a genuine interest in helping people.
• Confidence presenting products, programs, and ideas as practical solutions.
• Initiative, accountability, sound judgment, and a strong sense of urgency.
• Clear, professional communication with customers, sales representatives, and internal teams.
• A desire to learn, grow, and contribute to the success of the team.

At HPC Food service, you will join a team with more than a century of industry experience and a shared commitment to extraordinary service, quality products, competitive pricing, and customer satisfaction.

Inside Sales Account Specialist Job Posting.docx