Key Accounts Assistant

We are looking for a Key Account Assistant who is highly organised, detail-oriented, and reliable. This role supports the account management and client service team to ensure work moves smoothly from brief to delivery. You will be responsible for coordination, follow-ups, and administrative support that keeps accounts on track. This is a foundational role for someone looking to build a career in account management, client service, or project coordination within an agency environment.

Key Responsibilities

Support Key Account Managers with day-to-day account administration

Track briefs, timelines, and deliverables across multiple clients

Prepare meeting notes, status updates, and internal follow-ups

Coordinate with creative, digital, and production teams

Ensure work is routed correctly and deadlines are met

Maintain accurate records, folders, and project documentation What We’re Looking For

1–3 years’ experience in an account support, admin, or coordination role

Strong organisational and time-management skills

High attention to detail and ability to follow processes

Clear written and verbal communication

Ability to work under pressure and manage multiple tasks

Proactive attitude and willingness to learn Nice to Have

Exposure to an advertising, digital, or creative agency

Basic understanding of social media, digital, or marketing workflows

Familiarity with project management tools (e.g. Click Up, Trello, Monday) What Success Looks Like in This Role

Accounts run smoothly with fewer errors and delays

Internal teams are clear on briefs, timelines, and expectations

Clients experience efficient communication and follow-through

You are trusted to take ownership of tasks without constant supervision

Important Application Note

NB : A screening assessment will be sent to potentially considered candidates as part of the selection process. Completion of this assessment is required before interviews are scheduled.

How to Apply

Submit your CV and a short video outlining why you’re suited to an account support role. Candidates who demonstrate strong organisation and accountability will be prioritised.