Housing Assistant, Administrative​/Clerical

• Contract

We have an exciting opportunity for
Housing Assistant. The purpose of this role is to provide reliable administrative and service support to the Housing function in accordance with housing policies and procedures.

We're the best in the industry.

You'll make us better.

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to "re-imagine mining to improve people's lives", delivering the metals and minerals that make modern life possible - from mobile phones to medicines.

We produce high-grade iron ore, the key component in steel widely used in construction and manufacturing across the world. Our activities include all aspects - exploration; mining; processing and blending; shipping; marketing and selling. In South Africa, we have mining operations in the Northern Cape province, as well as a head office in Rosebank, Gauteng, and a port operation in Saldanha Bay, Western Cape.

As Housing Assistant your responsibilities will include but not limited to:

Safety, Health, and Environment:

• Adhere to all health and safety practices requirements.
• Promote good housekeeping to ensure compliance.
• Promote an environment where team members can deliver their outputs within a controlled risk environment.

Housing Administration & Records:

• Maintain accurate housing allocation, occupancy, and movement records in accordance with company housing policies and governance requirements.
• Capture, update, and verify employee housing data (allocations, terminations, transfers, waiting lists) on designated systems and trackers.
• Support the administration of housing agreements, permits, and related documentation, ensuring completeness and compliance.
• Maintain confidential housing files (electronic and hard copy) in line with document control standards.
• Prepare standard housing correspondence, schedules, and reports for Housing Advisors and stakeholders.

Housing Service Delivery Support:

• Act as a first point of administrative contact for housing-related queries from employees and internal stakeholders.
• Log, track, and follow up on housing requests, defects, and service issues with relevant service providers or internal teams.
• Coordinate access for repairs, inspections, move-ins, and move-outs in line with approved procedures.
• Monitor turnaround times and escalates unresolved housing matters to the Housing Advisor where required.

Coordination with Contractors & Service Providers:

• Liaise with contractors, landlords, municipal services, and accommodation providers for scheduled housing services and inspections.
• Coordinate documentation, access permits, and attendance registers related to contractor activities.
• Capture and submit service confirmations, invoices, and supporting documentation for approval and payment processing.
• Apply housing policies, procedures, and standard operating instructions consistently in daily activities.
• Identify and report non-compliance, occupancy irregularities, or documentation gaps to the Housing Advisor.
• Support internal and external audits by compiling and providing housing-related records and evidence on request.

Reporting & Data Support:

• Compile routine housing reports (occupancy, movements, service requests, contractor activities) using standard templates.
• Validate source data to ensure accuracy and completeness before submission.
• Maintain tracking logs to support decision-making by the Housing Advisor and P&O management.

Assistance:

• Assist according to own level/area of competence and by following company policies within the team and co-workers when instructed or during the absence of the responsible person

This role is in People & Organisation (P&O) department on a Band A4 (C
- Lower) level reporting to the Housing Advisor.

• Grade 12 / N3 Technical
• Relevant qualification in Office Administration or similar on NQF4
• SA Driver's Licence

Technical Knowledge

• 2-3 years of relevant experience in office administration.
• Proficiency in MS Office applications, including WORD, Excel, and PowerPoint.
• Familiarity with SAP.
• Knowledge of Customer Relationship Management.
• Experience in scheduling and travel coordination.
• Understanding of employee…