Debtors & Creditors Clerk

KEY RESPONSIBILITIES Client & Stakeholder Communication

• Communicate professionally and effectively with clients regarding outstanding requirements and the progress of matters.
• Liaise with key stakeholders, including clients, agents and attorneys.
• Follow up on outstanding information and documentation.
• Provide regular updates and feedback to relevant parties.
• Maintain professional and constructive relationships with internal and external stakeholders.

• Obtain, review and verify all required documentation.
• Ensure documentation received is complete, accurate and appropriately recorded.
• Draft acknowledgements of debt, undertakings and other related documentation.
• Maintain accurate and up-to-date records for all matters.
• Ensure all documentation is appropriately filed and accessible.
• Prepare statements and settlement figures as required.
• Monitor matters to ensure outstanding actions and requirements are followed up timeously.

• Maintain accurate records and tracking of creditors and debtors.
• Monitor outstanding balances, settlements and relevant transactions.
• Assist with the administration and progression of debt-related matters.
• Ensure accurate information is maintained for reporting and management purposes.

• Ensure FICA compliance across all matters.
• Adhere to company policies, procedures and operational protocols.
• Assist with the preparation and submission of annual NCR reports.
• Ensure supporting documentation and records are maintained in accordance with company requirements.
• Identify missing, incomplete or non-compliant documentation and follow up accordingly.
• Provide regular progress reports and updates to management.

• Manage multiple matters and administrative priorities effectively.
• Maintain a high level of accuracy and attention to detail.
• Support the continuous improvement of administrative processes and controls.
• Participate in ad hoc duties and projects as required.

• Previous experience in an administrative, legal administration, collections, debt recovery, financial services or related environment would be advantageous.
• Experience working with legal, financial or compliance-related documentation would be beneficial.
• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Comfortable working with confidential and sensitive information.
• Strong written communication skills, including the ability to draft professional documentation and correspondence.
• Confident verbal communication and stakeholder management skills.
• Ability to manage multiple matters and follow up on outstanding requirements.
• Ability to work independently while maintaining regular communication with management and the wider team.
• Good numerical ability, with the ability to work with statements, balances and settlement figures.
• Computer literate, with proficiency in Microsoft Office, particularly Excel and Word.

• Understanding of FICA requirements.
• Exposure to debt recovery, collections or creditor/debtor administration.
• Exposure to NCR reporting requirements.
• Experience working within a legal, financial services or highly regulated environment.

• Exceptional attention to detail.
• Strong organisational and time-management skills.
• A professional and client-focused approach.
• Excellent communication and interpersonal skills.
• The ability to work accurately and methodically.
• A high level of integrity and discretion.
• Strong follow-up and task-management abilities.
• The ability to manage multiple priorities and deadlines.
• A proactive and solutions-focused approach.
• The ability to work both independently and collaboratively.
• Respect for and comfort working within a Christian organisational environment and culture.