Senior Service Administrator Global Grade 07

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing and report writing.
• Accurately capture relevant data from external and internal customers.
• Follow up with external and internal customers on incomplete data.
• Resolve internal and external customer queries.
• Accurately control relative end-to-end processes.
• Maintain relevant administrative environment.

Qualification, Experience and Competencies

• Minimum 3 years' experience in SAP / CRM for service environment.
• Computer Literacy (Windows platform plus MS Office).
• Accuracy and attention to detail.
• Good understanding of service costing process (All functions of Service Admin Role)
• Understand how Service Admin team integrates into service operational function.
• Be able to select appropriate options for jobs, i.e. T&M vs. quoted scenario.
• Some level of problem solving (troubleshooting errors) within own team.