Key Account Manager, Solutions

Time Type:

Tertiary Qualification(s)

• Bachelor’s Degree:
Preferably in Business Administration, Marketing, Sales, or a related field. Advanced degrees (MBA or similar) can be advantageous.
• 5+ years in the logistics industry, for example transport and, or warehousing or a combination of.
• 5+ years Key Account Management Experience in Logistics industry. (Preferably with track record of managing Key Accounts within the Contract Logistics Automotive vertical)

Technical proficiency

• Microsoft Dynamics.
• Advanced Excel & PowerPoint

Skills:

Competence in using Excel for data analysis, modelling, and reporting and PowerPoint for customer facing material.
• Supply Chain Software:
Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems.

Job-related Requirements

Strong Verbal and Written Communication:

• Verbal Communication:
Clearly articulate ideas and address concerns effectively when interacting with diverse stakeholders.
• Written Communication:
Draft clear, concise, and professional emails, reports, and documentation tailored to audience needs.
• Active Listening:
Exhibit strong active listening skills to fully understand and address stakeholder needs and concerns.

Administrative Proficiency

• Possess strong organizational skills with a keen attention to detail, ensuring accurate and efficient handling of administrative tasks.

Negotiation and Conflict Resolution:

• Conflict Resolution:
Handling disputes and conflicts effectively, finding mutually beneficial solutions.
• Negotiation

Skills:

Strong negotiation skills for contract discussions, pricing, and terms with suppliers and customers

Regulatory and Compliance knowledge

• Industry Regulations:
Familiarity with relevant industry regulations, compliance standards, and ethical sourcing practices.
• Sustainability:
Knowledge of sustainable supply chain practices and the ability to implement environmentally friendly initiatives.

Relationship Management:

• Stakeholder Engagement:
Building and maintaining strong relationships with suppliers, customers, and internal teams.
• Customer Service Orientation:
Understanding and meeting the needs of customers and ensuring their satisfaction.

Strategic Planning and Execution

• Strategic Thinking:
Developing and implementing long-term plans for supply chain improvement and innovation.
• Business Acumen:
Understanding the broader business context and aligning supply chain strategies with overall business goals

JOB SPECIFICATION

MAIN PURPOSE OF THE ROLE

Driving Customer Success Through Strategic Account Leadership, Satisfaction Excellence & Long-Term Retention

The Key Account Manager plays a mission-critical role at the heart of DSV Contract Logistics, serving as the strategic architect of our most important customer relationships. This role exists to elevate how our customers experience DSV: through insight, partnership, accountability, and a relentless focus on value creation.

As a trusted advisor, you will bridge strategy and execution across operations, engineering, finance, and global structures, ensuring that every engagement with the customer strengthens performance, unlocks opportunities, and creates meaningful long-term impact. You will translate complex challenges into practical solutions, align stakeholders behind a shared vision, and lead with both commercial depth and human connection.

In a fast-moving environment where expectations shift daily, you will be the voice of the customer inside the organisation. You will be guiding conversations, anticipating needs, resolving issues, and ensuring that DSV remains their partner of choice. Your work will influence operational outcomes, financial health, customer retention, and future growth.

This role is designed for someone who is energised by building relationships that matter, shaping business strategy, and leading engagement with confidence and creativity. If you’re driven by purpose, passionate about customer success, and excited by the opportunity to make a real impact across one of the world’s largest logistics networks, this is where you belong

DUTIES & RESPONSIBILITIES

• Lead and elevate customer…