Customers Controller

Reference:

10948 CM

Christa Mostert

• End-to-End Drawback Management
  • Identify qualifying imported materials used in exported production.
  • Manage preparation, submission, and follow-up of drawback claims. (initially handled by external consulting)
  • Track claims through to refund and reconcile payments received.
• Regulatory Compliance
  • Ensure full compliance with SARS customs requirements and documentation standards.
  • Maintain updated knowledge of customs legislation, rebate provisions, and drawback item schedules.
  • Manage SARS audits, inspections, and verification processes.
  • Maintain required registrations and licensing with SARS.
• Documentation & Record Management
  • Oversee accurate record-keeping of import and export documentation, including:
    • Bills of entry
    • SAD
      500 declarations
    • Commercial invoices
    • Bill of lading / airway bills
    • Export documentation
  • Implement document control systems to support audit readiness.
• Financial Reconciliation & Reporting
  • Reconcile customs duty paid vs. duty claimed.
  • Prepare monthly reporting on:
    • Claims submitted
    • Refunds received
    • Outstanding claims
    • Cash flow impact
  • Identify opportunities to improve recovery rates.
• Cross-Functional Coordination
  • Collaborate with Supply Chain, Logistics, Procurement, and Production teams to ensure accurate tracking of imported materials through to export.
  • Liaise with clearing agents and freight forwarders to obtain required documentation.
  • Provide internal training on drawback processes and compliance requirements.
• Process Improvement
  • Develop and implement SOPs for drawback processes.
  • Automate tracking and reconciliation processes where possible.
  • Identify risks and implement controls to mitigate exposure to penalties or rejected claims.

• Bachelor’s degree in Finance, Supply Chain, Customs Management, or related field.
• Minimum 5 years’ experience in customs, trade compliance, or duty drawback management.
• In-depth knowledge of the Customs and Excise Act and SARS customs procedures.
• Strong understanding of import/export documentation.
• Advanced Excel and ERP system experience (SAP preferred)

• Email your comprehensive CV to
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• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.