Product Specialist

Key Responsibilities

1. Product Expertise

• Develop a thorough understanding of the Surface Drill Rigs product line, including specifications, applications, and competitive positioning.
• Stay updated on industry trends, innovations, and competitor offerings to ensure the product remains competitive and relevant.
• Serve as the go‑to expert for technical inquiries from both internal teams and customers.
• Strong ability to setup and troubleshoot autonomous systems.

2. Team Leadership

• Purpose driven in Root Cause Analysis.
• Lead and mentor a team of service Technicians, product developers, or marketing staff associated with the drill rigs category.
• Set clear objectives, provide regular feedback, and foster a culture of accountability and professional growth.
• Be able to communicate at any level.

3. Product Strategy and Development

• Collaborate with R&D and engineering teams to identify and develop new products or improvements actioning TSNB's letters based on market needs.
• Participate in product lifecycle management, from ideation to launch and beyond.
• Work closely with procurement and supply chain teams to ensure timely availability of products.

PSD Product Specialist

4. Customer Engagement

• Partner with the sales team to identify customer needs and provide tailored solutions.
• Deliver product training sessions and demonstrations to customers and distributors.
• Address customer concerns and feedback to ensure high levels of satisfaction.

5. Marketing and Sales Support

• Collaborate with the marketing team to create compelling product content, such as brochures, videos, and online resources.
• Assist in developing and executing promotional campaigns to boost product visibility and sales.
• Analyse sales data and provide insights to optimize pricing, LCC updating, distribution, and promotional strategies.

6. Reporting and Analysis

• Monitor and report on the performance of the company Surface and Contractor Drill Rigs product line, including sales, profitability, and market share.
• Use data‑driven insights to refine strategies and achieve business objectives.
• Purpose driven in Root cause analysis.

• Minimum of 3 years of experience in product management, sales, trade qualification or a related field, preferably in mining equipment or drill rigs.
• Demonstrated leadership experience, with the ability to motivate and guide a team toward success.
• Strong technical knowledge of Pit Viper  DM30, DM45 and DML.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in autonomous systems, data analysis and reporting tools.
• Ability to work collaboratively across departments and manage multiple priorities.

• Experience with product lifecycle management (PLM/LCC) systems.
• Knowledge of supply chain dynamics.
• Knowledge of autonomous systems.
• Certification in product management or project management will be advantages.
• Computer literate MS/MS Projects, Excel, Word, Power Point etc.
• Completed SL1/SL2, RCS advanced & Automation.