Tour Operator Coordinator

Klapmuts, South Africa | Posted on 28/07/2026

• Salary Will be discussed during interview
• Province Western Cape
• Country South Africa
• Postal Code 7625

Cape Joy is a working wine farm, restaurant, and guesthouse in the heart of Klapmuts. We are looking for a Tour Operator Coordinator to take ownership of our tour operations from itinerary planning and guide scheduling to activity bookings, transport logistics, and supplier coordination.

You will be the engine behind our tour operations coordinating wine tastings, farm tours, function bookings, and guest experiences with precision. You will build and maintain strong relationships with tour operators, agents, transport providers, and activity suppliers to keep our booking channels flowing.

Our clients include high-end luxury travellers from overseas you will need to deliver a world‑class experience every time, with attention to detail that exceeds international expectations.

• Minimum 3–5 years of experience in a tour operations environment
• Hands‑on experience coordinating tours, itineraries, and multi‑activity bookings
• Experience with luxury safari lodges and boutique hotels is an advantage
• Proficiency in tour operator software like Tourplan is an advantage
• Experience with hospitality PMS systems (e.g. Fidelio, Apex, Innkeeper,  , or similar)
• ERP system knowledge is an advantage
• Proven track record with rate loading managing seasonal, channel-specific, and package pricing across multiple platforms
• Strong understanding of supplier/agent contracts, commission structures, and the booking distribution cycle
• Marketing experience and social media posting to promote tours and packages
• Solid guest liaison and emergency management skills
• Experience scheduling guides, drivers, or event staff (advantageous)
• Sharp attention to detail and accuracy under deadline pressure
• Good working knowledge of Excel, Word, and Outlook
• A registered tour guide qualification or wine‑related certification is an advantage, but not essential

• Itinerary Planning & Package Design
• Create customised B2B and B2C itineraries tailored to local and international markets
• Design holiday packages aligned with client interests or group demands
• Price packages competitively for direct clients and travel agents
• Logistics & Bookings
• Handle reservations, process payments, and issue final tickets or travel vouchers
• Schedule guides and coordinate transport logistics
• Book external activities and experiences
• Costing & Budgeting
• Calculate total tour expenses and establish profit margins
• Price packages competitively for clients and travel agents
• Vet suppliers to verify transport providers possess valid operating licenses and Professional Driving Permits (PDPs)
• Manage supplier relationships and contracts
• Loading and maintaining rates across multiple channels
• Client & Emergency Management
• Manage disruptions including flight delays, weather cancellations, and medical emergencies
• Handle guest enquiries, complaints, and relationship building with warmth and professionalism
• Marketing & Social Media
• Create and schedule social media content to promote tours and packages
• Assist with marketing campaigns to attract local and international clients
• Maintain an active presence on platforms like Instagram, Tiktok and Facebook
• Capture and share guest experiences to build brand awareness
• You will also handle guesthouse administration check‑ins, check‑outs, and general guest queries but this sits alongside your tour operations work, not at its centre.