Manager, Operations, Contract Logistics

Time Type:

Minimum Requirements

Grade 12

Tertiary Qualification advantageous

5 years warehousing experience in warehouse management

3-years experience and effective working knowledge of a Warehouse Management System

Advanced knowledge of Cargo-write

Advanced Microsoft office skills

Job Related Requirements

Excellent housekeeping, Experience in Retail Logistics sector;
The following is COMPULSORY:
Operations:
Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control, Stock Management includes:
Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment, Problem Solving:
Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures, Management:
Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably, Communication:
Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance:
Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements, Stress and Conflict Management:
Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure, SHERQ:
Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001, Commercial:
Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial:
Must have effective financial acumen to ensure tight cost control to meet or exceed budget, HR and IR:
Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for this role

• Advanced planning abilities

• Sound decision maker

• Assertive and sound negotiator

• Presentation skills

• High work rate and attend to detail

• Well-developed communication skills

• Must demonstrate initiative

• Required to be self-motivated, committed, and able to work under pressure

• Must be conscientious about meeting deadlines

• Well organized

• Team Player

• Ability to work independently

Main purpose of the role

• Maintain operational performance in line with client agreed SLA

• Maintain Internal KPI’s.

• Identify, drive and implement improvements in support of productivity & cost savings.

• To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

Duties and Responsibilities

• Maintain discipline and measure staff performance.

• Maintain equipment and facility

• Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes

• Actively managing daily operational performance to consistently achieve performance metric targets

• Ensure employee development plans are in place and achieved as per plan.

• Ensure the adherence to health, safety, and environmental requirements.

• Assisted client with customized solutions & improvement within existing and additional scope.

• Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.

• Control, action, investigate and complete CAPA document’s if need be, this…