Teller, Finance & Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

• Execute cash & related transactions: balance, control and manage the cash float by checking the amount of cash at the teller station and requesting restocking or repatriation when prescribed cash limits are reached.
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in customers.
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report concerns to the team leader or branch manager before processing the transaction or dispensing the cash.
• Adherence to policies especially when handling cheques, notes, IDs, etc, under the 2  to prevent fraud. Refer transactions in excess of teller mandate limits for authorisation.
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing.
• Carefully count all cash received or dispensed to avoid errors using the applicable cash counting equipment; reconcile cash at the beginning and end of each day and when cash is restocked.
• Prepare reconciliation reports for audit and management review purposes.
• Ensure that journals are processed to recover charges for manual transactions processed for customers.
• Ensure adherence to the SARB minimum requirements.
• Customer Service: provide advice to customers on cash and other transactions to ensure smooth flow of transactions; exhaust all attempts to resolve enquiries before escalating; provide regular feedback on progress; explain procedures and security requirements; report customer complaints to improve service; guide customers on completing transaction documentation; ensure accuracy and efficiency; maintain professional image and appearance; keep workstation neat and tidy.
• Proactively arrange workspace to ensure sufficient stationery; read pricing documents related to Teller transactions to assist clients; adhere to policy on issuing pins and statements; migrate clients with CW transactions under R4000 and CD under R8000 to Digital & Self-help channels; maintain speed and agility in assisting clients to minimise shortages and surpluses; market products by providing informational materials and educating clients on alternatives;
  
  educate customers on Internet Kiosk usage.
• Identifying sales leads: identify and action sales leads and cross-selling opportunities; explain campaign details during campaigns; use sales tools to provide leads for Branch Sales; take responsibility for own sales targets and assist daily with client solutions; capture leads on SMD and follow up with Sales Consultants to ensure contact.
• Compliance and
  
  Risk Management:
  
  open/close the branch safe according to procedures; conduct cash counts and visual checks; ensure transaction records are kept and available for control; verify information accuracy before processing; refer concerns to the line manager; follow cash management procedures; stay informed on communications and risk alerts; adhere to controls to prevent fraud, losses and shortages; report suspicious transactions; maintain registers; adhere to safety and security procedures;
  
  keep cubicles and workstations secured; follow end-of-day procedures and branch paper mandate; ensure processing within correct limits and mandates.
• Maintain up-skilling with policies regarding daily teller duties, cheques, fraud, and foreign exchange to prevent fraud; ensure fault reporting and testing of equipment in the teller environment.

Education

• Further Education and Training Certificate (FETC):
  Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised