Client Manager at Standard Lesotho Bank

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa.

Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• Engages with L&D for Client Experience matters e.g. standards of client engagement and interactions; implement updated training material to remediate any gaps identified.
• Entrench service culture through coaching and other relevant initiatives.

• Ensure superior client experience across all bank’s platforms and distribution channels.
• Investigate and monitor all processes to identify methods of reducing hand-offs between frontline, back office, and other business units as they relate to customer fraud-related incidents.
• Manage and provide input into the weekly client experience communications including success stories and what did not work.
• Monitor the consequence management framework relevant to customer experience as it relates to fraud risk management.
• Monitor and report on product and business rules negatively affecting client experience across as it relates to fraud risk management.

• Degree in Business Commerce, Finance, Accounting, Marketing or relevant field of study.

• 3-5 years experience in all facets of the banking service environment and its associated products, processes, and systems.
• Proven track record in high-level leadership within comparable organisations.
• Exposure to product development, customer insights, and financial solutions.
• Experience in sales and service.

• Developing tactics
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Showing Composure
• Team Working
• Valuing Individuals

• Customer Understanding (Personal and Private Banking)
• Product Knowledge (Personal & Private Banking)
• Financial Acumen
• Risk Management and Reporting
• Strategic Planning and Reporting

Closing date: 16 July 2026

Apply here!