Assistant Front Office Manager Job Timbavati Mpumalanga South Africa,Hospitality / Hotel / Catering

Location: Timbavati

A Big Five safari destination is looking for an ASSISTANT FRONT OFFICE MANAGER to join their team.

This role is responsible and assists with overseeing the Front Office, Safari Shop, Massages and Transfers business unit. This person will relieve the Front Office Manager when she is on leave. Ideally suited to a service-driven hospitality professional ready to take on a leadership position within a dynamic lodge environment.

Core Criteria:

Minimum of 2 years’ experience in a Front Office role within a 4- or 5-star lodge environment
Previous Assistant Front Office Management or supervisory experience advantageous
Strong leadership presence with the ability to guide and support a front-of-house team
Excellent spoken and written English communication skills
High level of attention to detail with strong administrative accuracy
Confident computer literacy, particularly Microsoft Outlook, Word, and Excel
Ability to remain calm, positive, and solutions-focused under pressure
Sound organisational and time-management skills
Honest, proactive, and dependable with strong integrity
Basic financial understanding and business awareness
Knowledge of lodge operations, surrounding areas, and communities
Working knowledge of PANstrat and and Beyond systems preferred

Core Responsibilities:

Support and oversee Front Office operations, including Safari Shop, Massage, and Transfer business units
Step into the Front Office Manager role during periods of leave
Ensure smooth and effective lodge-wide communication from a Front Office perspective
Prepare, manage, and maintain daily operational daysheets and forward planning schedules
Coordinate guest movements, activities, room allocations, and arrival/departure details
Ensure guest preparation, confirmations, registrations, and feedback collection are completed accurately
Maintain clear communication with central reservations and relevant lodge departments
Assist with guest check-ins, check-outs, billing, and hosting duties as required
Support airstrip operations, including flight coordination and landing fee follow-ups
Assist with weekly banking, financial reporting, and reconciliation processes
Monitor revenue and costs for transfers and massage departments, ensuring profitability
Support staff roster planning, leave scheduling, and team training initiatives
Allocate and manage guest transfers, including outsourced services when required
Maintain accurate records for vehicles, permits, licenses, and logbooks
Investigate discrepancies, losses, or guest feedback concerns and escalate appropriately

This is a live-in position.


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