Senior Butler

Location: Hoedspruit

5
* Game Lodge in Klaserie is currently seeking a skilled Senior Butler to collaborate closely with the butler team to ensure an exceptional guest experience in all food and beverage services.

This role involves managing the junior butler team effectively, offering training and support as needed.

The Senior Butler will work in partnership with the kitchen to oversee and enhance the dining experience for guests at the lodge.

Duties:

Manage overall guest service experience in the camp, ensuring that high standards are maintained
Provide full-service functionality to guests; ensuring you are present for all mealtimes until guests are finished.
Be accountable for all service-related stock consumption and stock takes, including service-related items such as cutlery & crockery
Interact with guests and ensure you collect all personal preferences and relevant information, using this to tailor make their experience.
Provide feedback to relevant management on any issues noticed by yourself or the guests

Requirements:

Grade 12
Formal butler / hospitality qualifications
Must have experience in a senior butler role with responsibilities such as stock takes,
ordering, staff management, etc.
Well spoken, organised, and able to work under pressure.
Good understanding of 5-star establishments
Knowledge of the highest level of F&B customer service in a luxury environment.
Sound wine, cocktail, food knowledge preferred
Sound knowledge when it comes to dietary requirements/preferences
Must be able to work in a fast-paced environment and have a passion for working with people.