Lodge Operations Manager

We are seeking a dynamic and highly adaptable Operational Lodge Manager to support and lead lodge operations during periods of strategic transition, extended leave, or executive absence.

This role ensures uninterrupted operational excellence, exceptional guest experiences, and strong team leadership. The successful candidate will integrate seamlessly into the lodge environment while maintaining high service standards, operational stability, and consistent performance.

To provide hands-on leadership and operational oversight in the absence of a Lodge Manager or Assistant Lodge Manager, ensuring:

• Exceptional guest experiences
• Consistent luxury service standards
• Strong team performance and morale
• Financial and operational accountability
• Smooth day-to-day lodge functionality

• Oversee and enhance the full guest journey from arrival to departure

• Actively host guests and manage special requests, VIP guests, and complaints professionally

• Ensure service standards reflect a luxury hospitality environment

• Monitor and improve guest feedback and online reputation

• Oversee daily lodge operations across departments (Front of House, Food & Beverage, Housekeeping, Maintenance)

• Maintain seamless coordination between departments

• Ensure adherence to operational procedures, policies, and service standards

• Manage stock control, procurement, and cost efficiencies

• Lead, mentor, and motivate departmental managers and teams

• Provide performance guidance and manage staff discipline where required

• Support recruitment, training, and staff development

• Foster a positive, accountable, high-performance culture

• Monitor budgets, cost controls, and revenue targets

• Ensure accurate reporting and stock management

• Assist in achieving financial performance objectives

• Ensure compliance with health and safety regulations

• Maintain lodge presentation, maintenance standards, and overall aesthetics

• Uphold company policies and governance requirements

• Matric Certificate
• Diploma or certificate in Hospitality Management or related field
• Experience - 3–5 years’ experience in lodge or luxury hospitality management
• Proven leadership ability within a luxury or 5-star hospitality environment

Skills:

Strong operational and financial understanding

Excellent communication and interpersonal skills

High emotional intelligence and adaptability

Ability to integrate quickly into an established team environment

Computer literacy (Microsoft Office and hospitality systems such as PANStrat or similar)

Comfortable working with modern hospitality technology systems

Additional

Multiple languages advantageous

Valid driver’s license

Personal Attributes

Confident yet diplomatic leadership style

Calm under pressure

Solutions-driven mindset

Strong attention to detail

Professional presence with a guest-focused approach

Discreet and trustworthy

A competitive remuneration package will be offered, aligned with the seniority and scope of the role. Details regarding salary structure, accommodation, meals, and additional benefits will be discussed during the interview process.