Duty Manager

Full time | Kendrick Recruitment | South Africa

Posted On 2026/02/10

Lodge Management

R10,000

City Madikwe

State/Province North-West

2736

Kendrick Recruitment is currently seeking an experienced and service-driven Duty Manager for a luxury safari lodge based in the North West. This role is ideal for a hands‑on hospitality professional who thrives in a remote lodge environment and is passionate about delivering exceptional guest experiences.

• Minimum 3–5 years’ experience in a similar role within a luxury lodge or five‑star hospitality environment
• Strong front‑of‑house and operational knowledge
• Excellent guest relations and problem‑solving skills
• Confident leadership ability with a hands‑on management style
• Computer literacy and experience with hotel management systems
• Strong organisational and administrative skills
• Ability to work flexible hours, including weekends and public holidays

• Ensure a seamless and memorable guest experience from arrival to departure
• Handle guest queries, requests and complaints professionally and efficiently
• Maintain exceptional service standards across all departments

• Oversee daily lodge operations to ensure smooth service delivery
• Coordinate closely with housekeeping, food and beverage, maintenance and guiding teams
• Ensure all areas of the lodge are maintained to luxury standards
• Support, guide and motivate the front‑of‑house and operational teams
• Assist with staff training and performance management
• Lead by example to maintain high morale and service excellence

• Manage daily reports, guest feedback and operational checklists
• Assist with stock control and general lodge administration
• Ensure compliance with health, safety and company standards

This is an excellent opportunity for a dedicated Duty Manager looking to grow within a luxury safari lodge environment.

Interested candidates are invited to submit their CV to apply for the role.