Assistant Lodge Manager Job Hoedspruit South Africa,Hospitality / Hotel / Catering

Location: Hoedspruit

Overview

My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.

Remuneration Structure

What The Role Entails

The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.
It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.
In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.
The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.
Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.

Requirements

A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant manager
Exceptional Food and Beverage knowledge
Financial management ability
A hardworking, co-operative manner
High standards of service excellence and a passion for the industry
Attention to detail
Exceptional English and a second language would be preferable
Good computer literacy
Excellent management ability and communication skills
A clear understanding of basic labour law and disciplinary procedures
A developmental approach to staff
Assertiveness, patience and good organizational skills
Understanding of housekeeping and maintenance procedures
An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Responsibilities

Management and training of the lodge staff in line with the Company Standard of Excellence
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
Effective financial management through the administration of orders and effective stock control
Effective communication and maintenance of lodge relations
Management of the night porters


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