Front Office Manager

Front Office Manager – Luxury Lodge | Bela Bela

Kendrick Recruitment is seeking an experienced and reliable Front Office Manager for a luxury lodge based in Bela Bela. This role is ideal for a professional with strong leadership qualities who can manage a front office team efficiently while delivering exceptional guest experiences.

Salary: R18,000 – R22,000 per month (DOE)

Accommodation:
Live-in (single flatlet provided)

Transport:
Own transport required

Key Responsibilities:

• Oversee daily front office operations, ensuring smooth and efficient service

• Lead, train, and motivate the front office team to maintain high standards

• Manage check-in and check-out procedures and guest enquiries

• Monitor reservations and room allocations

• Ensure effective communication between front office and other departments

• Maintain high levels of guest satisfaction and resolve any issues promptly

• Uphold health, safety, and operational standards

• Report to management on operational and performance matters

Requirements:

• Previous experience as a Front Office Manager or similar role within a luxury lodge or hotel

• Reliable, honest, and trustworthy with excellent leadership skills

• Strong organisational and interpersonal abilities

• Ability to work independently and make sound decisions

• Professional presentation and a guest-focused approach

• Own transport required

This position is suited to a proactive and dependable individual who thrives in a dynamic hospitality environment and is committed to delivering outstanding guest service.

Candidates who are keen to apply are invited to submit their CV for consideration.