FOH​/Duty Manager

Qualifications:

• Grade 12 / Matric certificate
• Qualification in Hospitality, Tourism, or Hotel Management – advantageous
• Minimum 2–3 years’ experience in a front of house, duty management, or supervisory role within a lodge or hotel
• Strong understanding of game lodge operations and guest expectations
• Experience with reservation and PMS systems (e.g., Opera, Nights Bridge, Semper, Res Request)
• Excellent communication skills (English essential; additional languages advantageous)
• Strong leadership and people management skills
• High level of professionalism and guest focus
• Ability to work shifts, weekends, and public holidays
• Valid driver’s licence – advantageous
• First Aid Level 1 – advantageous

• Exceptional guest service and interpersonal skills
• Strong organisational and time management abilities
• Problem-solving and decision‑making skills
• Ability to remain calm under pressure
• Attention to detail
• Strong communication and coordination skills
• Cultural sensitivity and professionalism
• Ability to lead by example