Front Office Manager

Front Office Manager

Hospitality Operation – Timeshare & Lodge Environment, Limpopo (Bela-Bela Area)

Live-in Position (Single Flatlet) | Own Transport Required

Start Date:

1st April 2026

Kendrick Recruitment is urgently seeking an experienced Front Office Manager for a well-established hospitality operation in Limpopo. This role is responsible for ensuring seamless guest experiences, efficient front office performance, strong team leadership, and revenue optimisation across reservations and occupancy planning.

Position Overview

The Front Office Manager will oversee daily front office operations, guest relations, staff management, financial reporting, and revenue/forecasting functions, while coordinating closely with all operational departments.

Key Responsibilities

Guest Service & Operations

• Manage check-in and check-out processes to ensure a consistently professional guest journey

• Handle guest enquiries and complaints promptly and confidently

• Oversee reservations, room allocations, guest registration, and cross-department coordination

• Act as Duty Manager when required

Staff Management & Training

• Lead and support front office staff, including rostering and workflow planning

• Conduct weekly meetings, training, coaching, and development

• Manage discipline processes and oversee payroll administration for the department

Financial & Administrative Control

• Prepare daily revenue reports and monitor daily financial movements

• Balance and reconcile cash movements, submit weekly invoices, and complete monthly card reconciliations

• Manage departmental budgets and ensure procurement aligns with approved budgets

Revenue & Reservations Management

• Monitor direct rental trends and manage forecasting, pricing, and specials to achieve targets

• Maintain understanding of rate structures and online booking platforms

• Drive occupancy optimisation through effective reservations oversight

Compliance, Communication & Pre-arrival

• Ensure compliance with internal policies and cash-handling audits

• Respond to emergencies and operational issues effectively

• Maintain accurate online platform information and professional pre-arrival communication documentation

Systems & Technical Requirements

• Working knowledge of CIMSO Innkeeper PMS highly advantageous

• Strong Microsoft Office / Microsoft 365 skills, with emphasis on Excel

• Familiarity with Whats App Business advantageous

• Strong reporting ability, administrative discipline, and basic financial literacy for reconciliations and controls

Candidate Profile

We are seeking a reliable, honest, and trustworthy leader with strong front office management experience and a calm, solutions-driven approach under pressure. Strong leadership presence, excellent communication, and high professional standards are essential.

Accommodation & Logistics

• Single accommodation provided (flatlet)

• Own transport required

Application Process

Interested candidates should submit a comprehensive CV, contactable references, and a recent head and shoulders photograph. Only suitably experienced candidates with strong, contactable references will be considered.