Duty Manager​/Host - Franschhoek

Duty Manager / Host

Luxury Wellness Retreat & Hotel near Franschhoek is looking for a Duty Manager / Host. The suitable candidate plays a central role in holding the rhythm and standard of the guest journey. This role calls for intuition, care and deep accountability. While operational excellence is essential, it is the candidate’s ability to read the energy of the day, tend to the needs of guests and ensure their journey flows with ease and integrity that defines success in this position.

Guest Experience & Hosting:

• Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.
• Act as guest’s anchor during their stay, responsible for translating the intention into lived experience.
• Warmly welcome and orientate guests on arrival.
• Hold and guide the flow of check‑ins and check‑outs.
• Ensure all departments are aligned for guest arrivals and key rituals.
• Conduct final room checks in collaboration with the Housekeeping Manager.
• Update bookings, guest records and manage extensions and changes of stay.
• Schedule or adjust rituals, rhythms and experiences during a guest's stay.
• Liaise with external practitioners where needed.
• Coordinate additional activities, transfers and reservations.
• Oversee readiness of public guest spaces, alongside the Housekeeping Manager.
• Ensure guest purchases from the Farm Shop and Atelier are processed and recorded with care.
• Maintain and manage guest golf cart cleanliness and readiness.

House & Daily Flow Oversight:

• Serve as the connection point between guests and internal teams.
• Guid e the daily rhythm and energy of the house in collaboration with department leads.
• Identify and report maintenance issues and follow through to resolution.
• Maintain awareness of house environment, flow, and guest presence.
• Support activity setups and shared spaces with attentiveness and foresight.
• Hold a calm, clear presence within the team, flag concerns or tensions early and constructively.
• Ensure alignment with the standards and spirit of Sterrekopje in all touchpoints.

Stock & Ordering Oversight:

• Oversee essential inventory and ordering functions to ensure the house flows seamlessly and guest needs are anticipated.
• Monthly stock takes of the Farm Shop and Operating Equipment (OE).
• Weekly checks to identify replenishment needs.
• Maintain and update digital inventory records (Tall Order, Teams, etc.).
• Place and manage orders for:
• Guest stationery and amenities
• Candles
• Atelier Studio supplies
• Specific guest requests or ad hoc items
• Stock should be stewarded consciously – balancing practicality with creativity, reducing waste, and ensuring readiness without excess.

Guiding Principles:

• Embod the tone and values – hold professionalism and presence in equal measure.
• Act with presence and integrity.
• Take full accountability for responsibilities held.
• Lead with discernment and care.
• Work in harmony with the team.

• Matric.
• Tertiary qualification in Hospitality or Hotel Management.
• Minimum of 3 years Duty Manager or Assistant Hotel Management experience.
• Previous 5
  * Hotel experience.
• Certificate in First Aid, Fire Fighting or Health and Safety – advantageous.
• Valid Driver’s license.
• Computer skills including proficiency in Protel and MS Office.
• Sustainable quality and attention to detail.
• Innovation for results.
• Initiative and change agent.
• Teamwork; cross organisational collaboration and building high performance teams.
• Managing uncertainty (ambiguity) and adaptability.
• Ability to work shifts including night shift.
• Personal and professional integrity of the highest standard.
• Preference will be given to candidates from Franschhoek and neighbouring areas.