Housekeeping Manager : Distinguished Property; Franschhoek

HOUSEKEEPING MANAGER:
Distinguished Property (Franschhoek)

The role requires high levels of attention to detail, leadership, teamwork and a focus on exceeding guests’ expectations. We are looking for an experienced Housekeeping Manager to lead and manage the housekeeping team at a luxury hospitality portfolio in Franschhoek.

• Minimum of 5 years of experience in a similar position within a 5‑star luxury property
• Impeccable communication skills both written and verbal
• Must be computer literate
• Leadership experience
• Strong training skills and experience
• Effective rostering abilities
• Knowledgeable with controlling of expenses and inventories
• Ability to remain calm and professional under pressure

• Diploma in Hospitality
• Valid driver’s license
• High level of physical endurance
• Preference will be given to candidates from Franschhoek and neighbouring areas

• Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for the client’s guests and enforcing the standards of cleanliness.
• Implement and maintain high standards of cleanliness, hygiene, and safety across all areas.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Implement and monitor processes to ensure that housekeeping employees work in a manner that limits the risk of damage to buildings, furniture, and equipment.
• Ensure all housekeeping‑related guest requests and concerns are addressed promptly and effectively.
• Prepare weekly work schedules for the housekeeping department based on the weekly forecast and allocate tasks to staff accordingly.
• Work with department leaders to implement practices that support the continuous development of team leaders and employees.
• Provide timely feedback and conduct probationary and performance reviews for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Provide direction, oversight, and guidance to the housekeeping team, ensuring they are motivated and aligned with the hotel’s standards.
• Prepare and propose the annual housekeeping budget to the hotel manager.
• Manage department attendance and leave balances to control staffing costs.
• Coordinate with procurement teams to source high‑quality cleaning materials, linens, and guest amenities.
• Provide regular training for housekeeping staff to enhance service delivery, efficiency, and guest interaction.

Contact:
Email your CV and supporting documents to Zelda Oelofse-Cornthwaite.