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Spa & Wellness Manager
Job in
Ballito, KwaZulu-Natal, South Africa
Listed on 2026-09-12
Listing for:
Craven Cottage CC
Full Time
position Listed on 2026-09-12
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Event Management & Planning
Job Description & How to Apply Below
Duties:
- Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience
- Design and deliver innovation spa & wellness experiences
- Manager departmental budgets, financial performances and monthly reporting
- Develop annual spa & wellness budget and commercial plans with the General Manager
- Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities
- Oversee procurement, stock control, inventory and cost management.
- Build strong relationships with guests and resolve guest concerns professionally and efficiently.
- Conduct regular operational inspections to maintain exceptional spa & wellness standards
- Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
- Monitor spa & wellness performance through key operational and financial metrics
- Build close working relationships with key departments to ensure seamless coordination and an exceptional end-to-end guest experience across the hotel.
- Develop an annual training plan with the spa & wellness team leader and ensure that all employees are trained and developed to meet the needs of the business
- Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Aesthetician qualification advantageous)
- Minimum 3 years' management experience within a luxury 4/5
* spa / wellness environment - Proven experience managing wellness operations, budgets, training, and inventory
- Strong financial, sales, marketing and guest relations experience
- Experience working with Wellness POS systems
- Excellent leadership, coaching and people management skills
- Managing colleague performance issues quickly and effectively
- Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment.
- Strong leadership, coaching and mentoring ability
- Exceptional guest service and relationship management skills
- Strong financial acumen and commercial awareness
- Excellent planning, organisational and time management skills
- High level of integrity, professionalism and accountability
- Passion for wellness and continuous professional development
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