Assistant Hotel Manager

Reference:11256 MLR

Consultant:Michelle le Roux

• Assist the Hotel Manager with the day-to-day operations of the hotel, ensuring exceptional guest service and operational efficiency.
• Oversee Front Office, Housekeeping, and Food & Beverage operations to maintain high service standards.
• Monitor guest satisfaction, address complaints professionally, and implement improvements to enhance the guest experience.
• Support staff management through training, performance reviews, scheduling, and maintaining employee engagement.
• Ensure compliance with hotel policies, health and safety procedures, and operational standards.
• Manage stock, equipment, and inventory levels while controlling waste and operational costs.
• Assist with budgeting, financial controls, reconciliations, and monitoring daily hotel financial processes.
• Liaise with suppliers and service providers to ensure quality service delivery.
• Identify opportunities to improve operational processes and implement best practices.

• Minimum of 5 years' experience in hotel management or a similar hospitality leadership role.
• Diploma in Hospitality Management, Tourism, or a related field (advantageous).
• Strong leadership, people management, and team development skills.
• Excellent customer service, communication, and problem-solving abilities.
• Good financial acumen and experience with budgeting and cost control.
• Proficient in Microsoft Office; experience with Protel PMS will be advantageous.
• Ability to thrive in a fast-paced, service-driven environment.
• Valid driver's licence.