Spa Manager

Location: Paterson

Key Performance Areas of this position include:
- Lead and manage all wellness operations across company lodges to ensure exceptional
guest experience
- Design and deliver innovation wellness experiences that complement the safari guest
journey
- Manager departmental budgets, financial performances and monthly reporting
- Develop annual wellness budget and commercial plans with the General Manager
- Partner with Sales & Marketing to promote wellness experiences and identify new
business opportunities
- Oversee procurement, stock control, inventory and cost management.
- Build strong relationships with guests and resolve guest concerns professionally and
efficiently.
- Conduct regular operational inspections to maintain exceptional wellness standards
across all lodges.
- Lead, coach, mentor and develop the wellness team through ongoing training and
performance management.
- Monitor wellness performance through key operational and financial metrics
- Build close working relationships with key lodge departments including Front of House,
Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an
exceptional end-to-end guest experience across all lodges
- Develop an annual training plan with the wellness team leader and ensure that all
employees are trained and developed to meet the needs of the business

Minimum criteria required:
- Diploma or Degree in Spa Management, Hospitality Management, Wellness
Management, or a related field (Esthetician qualification advantageous)
- Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness
environment
- Proven experience managing wellness operations, budgets,training, and inventory
- Strong financial, sales, marketing and guest relations experience
- Experience working with Wellness POS systems
- Excellent leadership, coaching and people management skills
- Managing colleague performance issues quickly and effectively

Competencies required:
- Embody wellness excellence, demonstrating professionalism, presence, and behaviours
that reflect a calm, balanced, and guest-centred environment.
- Strong leadership, coaching and mentoring ability
- Exceptional guest service and relationship management skills
- Strong financial acumen and commercial awareness
- Excellent planning, organisational and time management skills
- High level of integrity, professionalism and accountability
- Passion for wellness and continuous professional development