Management Couple Job Addo South Africa,Hospitality / Hotel / Catering

Location: Addo

A well-established safari lodge is seeking a dynamic and experienced MANAGEMENT COUPLE to oversee the day-to-day operations of the lodge.

The lodge is located in the the beautiful Greater Addo region in the Eastern Cape. This role is ideal for a hands-on, business-minded couple with strong hospitality experience and a passion for delivering exceptional guest experiences while running a sustainable and efficient operation.

Core Criteria:

Proven experience in lodge or hospitality management, ideally within a safari or remote lodge environment
Formal business qualification essential:
Business Management / Business Leadership (BML), Commerce, BCom, and/or Hospitality Management
Strong financial and administrative understanding, including budgeting, cost control, forecasting, and reporting
Excellent leadership, communication, and people-management skills
Ability to work independently and make sound operational and commercial decisions
High level of professionalism with a guest-centric mindset

Candidate Responsibilities:

Overall management of lodge operations, ensuring smooth daily functionality
Oversight of all departments including front of house, housekeeping, maintenance, guiding, and food & beverage
Implementation and maintenance of lodge standards, policies, and procedures
Budget management, cost control, stock control, procurement, and reporting
Oversight of reservations, billing, and financial reconciliation
Strong administrative systems and record keeping
Hosting guests and ensuring a high level of personalised service
Managing guest feedback, queries, and special requests
Upholding service excellence throughout the guest journey
Recruitment, training, mentoring, and performance management of staff
Staff scheduling, discipline, and motivation
Creating a positive, professional team culture
Oversight of general maintenance, lodge infrastructure, and vehicles
Coordinating preventative maintenance and supplier relationships
Strong business acumen with a hands-on leadership style
Organised, solution-driven, and detail-oriented
Calm under pressure and adaptable to a bush environment
Passion for hospitality, conservation, and rural tourism

This is a live-in position.