Assistant Lodge Manager Job Hoedspruit South Africa,Hospitality / Hotel / Catering

Location: Hoedspruit

Assistant Lodge Manager
Key responsibilities include:

Acting Lodge Manager in the absence of the LM.
Take full responsibility for the management of the following teams.
Front of House:
Inspire, stimulate and lead the FOH team
Maintain the Pan FOH system
Day Sheets / Rooming List / Arrival Report
Reception, Curio Shop and Switch Board
Banking, Invoices and Gratuities
Welcome & Good Bye
Site Inspections – Show Time
Guest Feedback – Centricity Feedback system
Housekeeping:
Inspire, stimulate and lead the Housekeeping team
Maintain the Housekeeping standards with in the Lodge
Spot check of rooms & turndowns
Staff Uniform Control
Lodge Maintenance:
Inspire, stimulate and lead the Lodge Maintenance team
Control and supervise the Lodge Maintenance teams
Work closely with the Maintenance Manager
Preventative maintenance service schedules
Staff Accommodation
Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
§ Pest Control

Health & Safety:

Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
Head up the Lodge Health & Safety committee
Risk assessments for the Lodge
Firefighting equipment / drill
Provide a safe working environment for all staff

Other Responsibilities

Finance & Budgeting:
This includes compiling monthly reports, participate in the budget process and managing budget lines.
Budget expenditure & control
Monthly finance meeting
Human Resources:
Staff development and training
Staff management
Staff welfare & staff morale
Inspire, stimulate and lead the team and maintain discipline
Manage leave cycles and training files
Knowledge of food & beverage
Hosting of guest
Guest Delight and bush banqueting
Ensure any negative guest feedback is addressed and solutions found
Assist Head Ranger / Snr Ranger team with Vehicle Inspections
Go on Safari to ensure that we deliver on our safari experience

Qualifications and experience required:

Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
Hospitality management qualification
Strong Operational and Financial experience
High Emotional Intelligence
Hospitality and service training experience
Room Division Experience
Practical with some experience in maintenance
Valid drivers license and own transport