Reservations Consultant
Job in
Franschhoek, 7690, South Africa
Listed on 2026-07-31
Listing for:
Wild Dreams Hospitality
Full Time
position Listed on 2026-07-31
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Travel Industry, Event Management & Planning
Job Description & How to Apply Below
A leading collection of luxury lodges and camps across Africa is looking for a meticulous and service-driven RESERVATIONS CONSULTANT to join their team at their Cape Winelands office
This role sits within a small, close-knit reservations team and will work closely with a senior consultant handling bookings for one of the group's international lodge collections in Namibia. It suits someone who thrives on detail, understands the pressure of remote-destination logistics, and takes pride in getting every booking exactly right.
Core Criteria:
- Solid reservations or hospitality admin experience, ideally within a lodge, camp, or luxury travel environment
- Strong working knowledge of a PMS and third-party booking platforms (e.g. )
- Comfortable managing rates, including rack and contracted STO rates
- High attention to detail, particularly around deposits, payment terms, and invoicing
- Excellent written and verbal communication, with a professional phone and email manner
- Able to commit to the role on a long-term basis
- Manage all incoming reservations enquiries via email and phone, responding promptly and accurately
- Capture and maintain booking details correctly within the PMS
- Track provisional reservations and follow up ahead of expiry dates
- Confirm bookings against the correct rates and ensure all charges are reflected on invoices
- Monitor deposit and final payment collection in line with terms and conditions
- Flag any outstanding payments to the Reservations Manager
- Maintain a strong working knowledge of rooms, activities, facilities, and the wider competitor landscape
- Understand property logistics thoroughly, including arrival and departure routing for remote destinations
- Liaise with the operations team on ongoing client requirements and pass on potential sales leads
- Assist with ad hoc projects for the Reservations, Sales, and Marketing teams as needed
Offer:
- Full-time position, based in the Cape Winelands (Franschhoek)
- Weekday hours, 08:00 to 17:00
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