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Camp Manager & Reservations/Admin Couple
Job in
Hoedspruit, 1371, South Africa
Listed on 2026-08-12
Listing for:
Bright Placements
Full Time
position Listed on 2026-08-12
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services
Job Description & How to Apply Below
We are seeking an experienced and highly motivated Camp Manager & Reservations/Admin Couple to oversee the smooth day-to-day operation of a private safari camp in Hoedspruit, Limpopo.
The successful couple will work together to ensure the camp operates efficiently while delivering an exceptional guest experience. One partner will primarily focus on camp operations, guest relations, staff management and lodge standards, while the other will focus on reservations, administration, bookings, accounts and office support.
Both individuals will be expected to work collaboratively and support one another when required.
Camp Manager – Key Responsibilities
- Oversee the daily operations of the camp.
- Ensure exceptional guest service and hospitality standards are maintained.
- Welcome guests and ensure a warm, personalised experience.
- Manage guest check-ins, check-outs and special requests.
- Coordinate daily lodge activities and guest requirements.
- Supervise, motivate and manage lodge staff.
- Prepare staff rosters and manage daily operational requirements.
- Conduct regular inspections of guest areas, rooms and public areas.
- Ensure housekeeping and maintenance standards are maintained.
- Liaise with guides, housekeeping, kitchen and other departments.
- Assist with stock control and ordering where required.
- Monitor lodge supplies and operational requirements.
- Handle guest complaints professionally and resolve issues promptly.
- Maintain excellent relationships with suppliers and service providers.
- Assist with cost control and operational budgets.
- Ensure compliance with health, safety and hygiene standards.
- Assist with emergency procedures and incident management.
- Maintain a high level of professionalism and confidentiality.
- Support the owners/management with operational projects and reporting.
- Manage all reservations from initial enquiry through to guest departure.
- Respond to telephone, email and online booking enquiries.
- Process individual and group bookings.
- Maintain an accurate reservations system and booking calendar.
- Confirm bookings and issue invoices, quotations and confirmations.
- Follow up on outstanding deposits and payments.
- Maintain guest profiles and reservation records.
- Coordinate guest arrival and departure information with the Camp Manager.
- Communicate with travel agents, tour operators and booking platforms.
- Manage cancellations, amendments and special requests.
- Assist with monthly occupancy and reservations reports.
- Maintain accurate filing and administrative records.
- Assist with basic bookkeeping and financial administration.
- Process invoices and supplier documentation.
- Assist with petty cash and daily financial administration.
- Monitor office supplies and administrative requirements.
- Handle correspondence and general office administration.
- Assist with payroll information and staff administration where required.
- Maintain confidentiality of guest, company and financial information.
- Provide general administrative support to management.
Both partners will be expected to:
- Work as a team to ensure smooth camp operations.
- Assist each other during busy periods and high occupancy.
- Maintain excellent guest relations.
- Lead by example and uphold the property's standards.
- Assist with hosting guests and special functions.
- Attend to reasonable after-hours guest requirements when necessary.
- Communicate effectively with management and staff.
- Ensure the camp remains welcoming, professional and well maintained.
- Be flexible and willing to assist outside their primary areas of responsibility.
Minimum Requirements
- Previous experience as a Camp Manager, Lodge Manager, Assistant Lodge Manager, Duty Manager or similar role.
- Minimum 3–5 years' experience in a luxury lodge, safari camp, hotel or hospitality environment.
- Strong guest relations and hospitality experience.
- Previous staff management experience.
- Excellent operational and organisational skills.
- Strong knowledge of lodge operations.
- Good understanding of housekeeping, F&B and guest services.
- Financial and stock-control experience advantageous.
- Computer literate.
- Excellent written and verbal communication skills.
- Valid driver's licence.
- A…
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