COUPLES - Assistant Lodge Manager

The Assistant Lodge Manager Couple, will support the Lodge Manager in the day-to-day operation of the lodge, ensuring every guest enjoys an exceptional stay while maintaining the highest standards across all departments.

Responsibilities include:

• Delivering exceptional guest experiences from arrival to departure.

• Leading and motivating lodge staff through a hands-on management style.

• Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.

• Assisting with lodge administration, reporting and operational planning.

• Maintaining the highest standards of presentation and service throughout the lodge.

• Handling guest requests and resolving challenges professionally.

• Supporting and developing team members through coaching and leadership.

• Building lasting relationships with guests, colleagues and travel partners.

Minimum Requirements

• Previous experience in a luxury lodge or five-star hospitality environment

• A genuine passion for guest service and creating unforgettable experiences.

• Excellent communication and interpersonal skills.

• Strong leadership, organisational and problem-solving abilities.

• Computer literacy and experience with hospitality management systems.

• Valid driver's licence.

• Rooms Division Experience

• Practical with some experience in maintenance

• Professional presentation and a positive, can-do attitude.

• A willingness to live and work in a remote bush environment.

  One partner should have experience in:

  • Lodge Operations

  • Guest Relations

  • Front Office

  • Food & Beverage

  • Housekeeping

  • Staff Management

  • Administration and Reporting

  The second partner should have experience in one or more of the following:

  • Safari Guiding (FGASA qualification advantageous)

  • Hospitality Operations

  • Food & Beverage

  • Maintenance

  • Guest Activities

  • General Lodge Management