Duty Manager

We are seeking an energetic, hands-on and motivated Duty Manager to join a lodge in Hluhluwe;
Kwa Zulu-Natal. The Duty Manager will provide support to the Lodge Manager and Assistant Lodge Manager; gaining exposure to all aspects of lodge operations. This is an excellent opportunity for an all-rounder who is eager to learn, grow and develop within the hospitality industry. As the lodge operates with a small team, the successful candidate must be comfortable working closely with others and must contribute positively to the team environment.

A friendly, approachable and respectful demeanour is essential.

• Assist the Lodge Manager and Assistant Lodge Manager with the daily running of the lodge.
• Oversee lodge operations in the absence of senior management.
• Handle day-to-day in-camp issues independently and use initiative to resolve problems.
• Ensure guests receive excellent and personalised service.
• Assist with guest arrivals, departures, check-ins and check-outs.
• Handle guest queries, requests and complaints professionally.
• Assist with coordinating housekeeping, food and beverage, maintenance and general lodge operations.
• Supervise and support staff during daily operations.
• Communicate with staff confidently, respectfully and professionally.
• Assist with staff briefings, task allocation and daily operational requirements.
• Monitor service standards and ensure lodge standards are maintained.
• Assist with stock control and general lodge administration.
• Assist with guest activities, transfers and special arrangements where required.
• Complete handovers and communicate operational matters to senior management.
• Respond appropriately to emergencies and unexpected situations.
• Maintain a clean, organised and professional lodge environment.
• Assist wherever needed - this is a hands-on; all-rounder position.
• Learn and gain exposure to all areas involved in successfully running a lodge.
• Support management with any additional duties reasonably required.

• Valid driver's licence - Essential.
• Valid First Aid Level 1 - Preferred.
• Minimum 1 year's previous experience in a similar Duty Manager, Assistant Lodge Manager, Supervisor or hospitality management role.
• Previous lodge or safari lodge experience will be advantageous.
• Good communication and interpersonal skills.
• Good computer literacy and basic administration skills.
• Ability to work independently and take initiative.
• Ability to handle pressure and remain calm in challenging situations.
• Strong guest service skills.
• Ability to confidently and respectfully manage staff.

• The ideal candidate will be:
  Energetic and enthusiastic.
• Friendly, approachable and positive.
• Eager to learn and develop.
• A hands-on individual who is willing to dive in and assist wherever needed.
• Able to work independently and use their own initiative.
• Comfortable making decisions and handling problems in camp.
• Able to work well under pressure.
• Confident when dealing with staff while remaining respectful and professional.
• Able to maintain clear boundaries between work and personal relationships.
• A strong team player who enjoys working closely with others.
• Adaptable and willing to take on different responsibilities.
• Passionate about hospitality and providing excellent guest experiences.
• Professional; reliable and responsible.

The lodge operates with a very small team; meaning employees work in close quarters and rely heavily on one another. The successful candidate must therefore have a friendly and positive attitude; be respectful towards colleagues and contribute to a harmonious working environment. The Duty Manager must be able to discern between work and personal matters; communicate professionally and handle staff-related situations maturely.

We are looking for someone who will become a valuable part of the team, rather than someone who is only comfortable working within a strict job description.

The Duty Manager will work closely with and support the Lodge Manager and Assistant Lodge Manager; gaining valuable exposure to the different aspects and responsibilities involved in running a lodge. This position is ideally suited to an all-rounder who is eager to learn, grow and develop their career in lodge management.

• Live-in position
• Meals included
• Provident Fund
• Opportunity to gain broad operational exposure and develop within the lodge environment.