Tour Officer – Travel Operations and Guest Relations

Tour Officer at Thompsons Africa Create Exceptional Travel Experiences Across Southern Africa Position Details

Position:
Tour Officer – Travel Operations and Guest Relations

Company:
Thompsons Africa

Location:

Johannesburg, South Africa

Employment Type:

Full-Time

Industry: Tourism, Travel Management, Hospitality, Destination Services

Experience

Required:

2–6 Years

Education Required:

Bachelor’s Degree or Diploma in Tourism Management, Hospitality Management, Travel and Tourism, Business Administration, Marketing, International Relations or related discipline

Salary Range: ZAR 18,000 – ZAR 40,000 per month

• Medical Aid
• Performance Bonus
• Travel Benefits
• Paid Annual Leave
• Professional Training
• Career Development Programs
• Employee Travel Discounts and Wellness Support

Thompsons Africa is one of South Africa’s most established destination management companies, providing inbound tourism services, luxury travel experiences, group tours, corporate travel solutions and customized itineraries throughout Southern Africa. The company serves international travelers, travel agencies and tourism partners while maintaining exceptional standards of customer service and operational excellence.

As tourism demand continues to grow, Thompsons Africa is seeking a highly motivated Tour Officer to support travel operations, coordinate guest experiences and ensure seamless tour execution.

This opportunity is ideal for professionals seeking jobs in South Africa within a respected tourism organization.

The Tour Officer will coordinate travel arrangements, support guests throughout their journeys, manage supplier relationships and oversee day-to-day tourism operations.

The successful candidate will ensure all tour activities are delivered professionally while maintaining customer satisfaction and operational efficiency.

Candidates exploring job openings in South Africa within the tourism and hospitality sector will find this role highly rewarding.

• Coordinating domestic and international travel itineraries.
• Managing reservations and booking confirmations.
• Arranging transportation and accommodation services.
• Communicating with hotels, guides and tourism partners.
• Assisting travelers before, during and after tours.
• Monitoring daily tour schedules.
• Resolving travel-related challenges and customer concerns.
• Supporting destination management activities.
• Preparing operational reports and documentation.
• Maintaining booking and customer databases.
• Coordinating group travel arrangements.
• Supporting customer satisfaction initiatives.
• Ensuring compliance with tourism regulations.
• Monitoring service quality standards.
• Supporting marketing and promotional activities.
• Assisting with travel product development.

• Bachelor’s Degree or Diploma in Tourism, Hospitality, Travel Management or related discipline.
• Additional tourism certifications will be advantageous.
• Strong written and verbal communication skills.
• Excellent organizational abilities.
• Customer-focused mindset and problem-solving capabilities.

• 2–6 years of experience in tourism operations, hospitality or travel management.
• Experience handling reservations and travel bookings.
• Knowledge of destination management operations.
• Familiarity with tourism software and booking systems.
• Experience coordinating multiple stakeholders.
• Strong customer service background.

• Tour Coordination
• Travel Planning
• Customer Relationship Management
• Reservation Management
• Destination Knowledge
• Hospitality Operations
• Supplier Coordination
• Travel Administration
• Problem Resolution
• Guest Services
• Communication Skills
• Team Collaboration
• Time Management
• Operational Reporting
• Service Quality Management
• Tourism Operations

• Confirm bookings and reservations.
• Coordinate airport transfers and transportation.
• Liaise with hotels and tour guides.
• Monitor itinerary execution.
• Respond to traveler inquiries.
• Prepare operational documentation.
• Ensure service delivery standards are achieved.
• Support customer satisfaction initiatives.

• Deliver outstanding customer service.
• Provide destination information and travel…