Senior Reservations Consultant

# Senior Reservations Consultant This role forms part of the Travel Support department within the Village n Life hospitality group, based at Pezula Nature Retreat in Knysna.
** The Role
** As Senior Reservations Consultant, you’ll manage reservations, quotations, guest communication and upselling to contribute to revenue generation across Village n Life properties while supporting the Travel Support Manager with escalations, team support and training of team members.

This is a fast-paced hospitality sales and reservations role suited to someone highly organised, commercially minded and passionate about guest service. You’ll play a key role in driving booking conversions, managing important guests and group enquiries and ensuring seamless coordination between guests, operations, finance and sales teams.
** Key Responsibilities**– Manage reservations, amendments, cancellations and guest correspondence through phone, email and online booking channels using Opera PMS.  – Prepare and follow up on quotations to maximise booking conversions and revenue opportunities.  – Promote and upsell accommodation, spa treatments, dining reservations, transfers and additional guest services.  – Maintain strong product and destination knowledge across all Village n Life properties and experiences.  

– Manage VIP bookings, escalated reservations and complex guest requirements.  – Build and maintain professional relationships with repeat guests, agents, corporate clients and group organisers.  – Receive and manage event, group and MICE enquiries including accommodation and related services.  – Prepare event quotations, assist with contracts and manage bookings until operational handover.  – Coordinate site inspections, hosted visits and client engagements where required.  

– Manage assigned MICE accounts and maintain regular stakeholder communication.  – Handle Travel Club bookings, Pezula Experiences and owner-related reservations.  – Support Travel Club sign-ups, CRM updates and database management initiatives.  – Monitor deposits, payments and financial reconciliations linked to reservations and events.  – Liaise with finance regarding billing, account balancing and outstanding payments.  – Prepare detailed handovers for operations teams prior to guest arrivals and events.  

– Assist with training and support of junior consultants when required.  – Maintain accurate booking records, reporting and operational updates for management.
** What We’re Looking For**– Grade 12 / Matric  – Qualification in Hospitality, Tourism, Sales or related field advantageous.  – Minimum 2–3 years’ experience in a similar senior reservations, events or groups reservations or hospitality sales role.  – Opera PMS experience essential.  – Strong Microsoft Office proficiency including Word, Excel, PowerPoint and Outlook.  – Valid driver’s licence and own reliable transport essential.  

– Strong communication and relationship-building skills.  – Highly organised with strong attention to detail.  – Commercially minded with strong upselling ability.  – Professional, proactive and solution-driven approach.  – Ability to work under pressure and manage multiple priorities.  – Strong administrative and coordination skills.  – Team player with a guest-focused mindset.
** What We Offer**– Opportunity to grow within Village n Life’s hospitality and sales division.  – Exposure to luxury hospitality, events, groups and travel operations.  – Dynamic and fast-paced working environment.  – Career growth and development opportunities within the group.  – Competitive package aligned with experience.