Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

This role forms part of the Operations team, based at Pezula Nature Retreat in Knysna.

As Host, you’ll be the first point of contact for guests, setting the tone for their stay with genuine warmth and attentive service. You’ll manage daily front of house operations, coordinate with teams across the property, and ensure every guest interaction reflects the personality and standards of Village N Life.

Your focus will be on creating seamless, welcoming experiences, anticipating guest needs and supporting team members to deliver consistently high service levels. You’ll act as a visible, approachable presence throughout the property, guiding your team and supporting operations to keep the hotel running smoothly.

• Welcome and assist guests with a friendly, professional approach
• Manage front of house operations, including check-ins, check-outs, reservations and guest enquiries using Zoho and transfer
• Respond promptly to guest requests, feedback and concerns, ensuring satisfaction
• Support and mentor front desk staff to uphold service standards and Village n Life culture
• Supervise shift operations, ensuring adherence to standard operating procedures
• Coordinate room allocations based on guest preferences and special requests
• Maintain a visible presence across the property, engaging naturally with guests
• Assist other departments during high-volume periods and special events
• Conduct property walkabouts, reporting operational or maintenance issues
• Promote hotel amenities, programs and local attractions to guests - sister property Camps Bay Market
• Support rostering, staff development, and performance management
• Ensure compliance with health, safety and hygiene standards
• Manage cash transactions, open accounts and other financial duties as required
• House account
• Room drops, special occasions, special request
• P/M account management
• Cover duty manager shifts

• 2+ years’ experience in front of house or guest-facing hotel roles
• Previous experience in luxury or boutique hotel settings advantageous
• Strong communication, leadership and organisational skills
• Confident host with attention to detail and composure under pressure
• Hands-on, proactive approach and team player
• Willingness to work shifts, weekends and public holidays
• Opera Cloud or Micros/Simphony POS experience beneficial

• Competitive package aligned with experience
• Career development and training opportunities within Village n Life
• Supportive, dynamic team environment
• Staff housing options and access to staff facilities