Reservationist

We are seeking a professional and enthusiastic Reservationist to join our Front Office team. This role is central to delivering seamless guest experiences by managing reservations with accuracy, efficiency, and exceptional service.

Key Responsibilities

• Handle all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
• Accurately input and manage reservations using the hotel’s PMS system (OPERA).
• Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
• Record guest details and preferences to ensure a personalized experience.
• Coordinate with Front Office, Housekeeping, and Sales departments to support smooth operations.
• Upsell room categories and add-on services to maximize revenue.
• Respond to guest queries and requests courteously and efficiently.
• Adhere to hotel policies and standard operating procedures at all times.

Candidate Profile

• 1–2 years of experience in hotel reservations or front office operations (preferred).
• Proficiency in hotel management systems (Opera, Protel, or similar).
• Excellent verbal and written communication skills.
• Strong customer service orientation with a sales-driven mindset.
• High attention to detail, organizational ability, and professionalism.