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Hotel Operations Manager

Job in Klerksdorp, 2571, South Africa
Listing for: Placements24
Full Time position
Listed on 2026-09-16
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Management
Job Description & How to Apply Below
Location: Klerksdorp

About the Role

Our client, a renowned hotel in Klerksdorp , is seeking a strategic and results-oriented Hotel Operations Manager . This key position involves overseeing the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and profitability across all departments. You will lead a diverse team, drive performance improvements, and contribute to the hotel's overall success and guest satisfaction.

The ideal candidate has a comprehensive understanding of hotel management and a passion for creating exceptional guest experiences.

Key Responsibilities
  • Direct and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  • Develop and implement strategic plans to achieve operational goals and enhance guest satisfaction.
  • Ensure compliance with all hotel policies, procedures, and legal requirements.
  • Manage budgets, control costs, and identify opportunities for revenue enhancement.
  • Lead, train, and motivate hotel staff to ensure high levels of performance and service quality.
  • Monitor industry trends and implement best practices to maintain a competitive edge in the Klerksdorp market.
Requirements
  • Minimum 7 years of progressive experience in hotel management, with at least 3 years in an operations management role.
  • Strong understanding of all hotel operational areas and P&L management.
  • Excellent leadership, communication, and decision-making skills.
  • Proven track record of improving operational efficiency and guest satisfaction scores.
  • Proficiency with hotel management systems (PMS) and relevant software.
  • A commitment to maintaining exceptional standards of service and operational excellence.
Benefits
  • Competitive executive salary and bonus structure.
  • Comprehensive medical and retirement benefits.
  • Relocation assistance if applicable.
  • Opportunities for career growth within a reputable hotel group.
  • Employee discounts and perks.
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