Guest House Manager/Hospitality Supervisor
Job in
Klerksdorp, 2571, South Africa
Listed on 2026-09-16
Listing for:
Multiform Human Development (Pty) Ltd.
Full Time
position Listed on 2026-09-16
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Hospitality & Tourism, Guest Services
Job Description & How to Apply Below
Location: Klerksdorp
An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.
The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.
Key responsibilities- Welcoming guests, handling inquiries and guest requests and complaints
- Ensuring high guest satisfaction
- Scheduling staff in accordance with operational needs.
- Handling bookings on all platforms (online, Whats App, mail, telephonic)
- Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
- Monitoring stock levels on food, beverages, cleaning products and toiletries and making timeous orders where necessary.
- Managing budgets, processing payments and invoices
- Promoting the guest house on social media and booking platforms
- Stand by during weekends and after hours to provide a seamless guest experience
- Handling administrative tasks
- Assist with repairs and maintenance within capabilities
- Accuracy
- Customer centric mindset
- Efficiency
- Good time management
- Due diligence
- Excellent communication skills
- Excellent record keeping
- Outstanding problem solving skills
- People management and leadership skills
- Ability to follow protocols
- Excellent people skills
- Ability to work both independently and in a team
- Excellent problem solving skills
- Attention to detail
- Matric or equivalent NQF level qualification
- Excellent communication skills (Afrikaans and English)
- Computer literacy (Excel, Canva, Nightbridge, )
- Experience with Google App Suite will be advantageous
- Proficiency with Point of Sale (POS) systems
- Own transport
- A valid driver's license
- The successful incumbent must have at least two(2) years' experience in an administrative position, experience within the hospitality industry will be advantageous
- 07h00 - 14h00 Mondays to Fridays
- 07h00 - 14h00 every second weekend (Saturday and Sunday)
Shortlisted candidates will be expected to undergo psychometric testing and background screening.
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