Lodge Reception & Assistant Manager

LODGE RECEPTION & ASSISTANT MANAGER

Live-In Hospitality Management Opportunity | Kwa Zulu-Natal | South Africa

Location: Kwa Zulu-Natal, near Rorke’s Drift
Position: Lodge Reception & Assistant Manager
Employment Type: Full-Time | Live-In
Availability: Immediate
Salary:
R9,000 – R12,000 per month
, negotiable depending on experience
Benefits: En-suite accommodation | All meals | Laundry

An exceptional opportunity is available for an ambitious, highly presentable and hospitality-focused individual to join a distinctive private lodge and guest-house operation in rural Kwa Zulu-Natal.

The property is renowned for delivering a highly personalised guest experience
, with strong emphasis on genuine interaction between the hospitality team and guests. The successful candidate will therefore play a highly visible and influential role in the day-to-day guest experience.

This is far more than a front-desk position
.

The successful individual will work primarily in Reception and Guest Relations
, while also providing direct operational support to the Lodge Manager and stepping into other departments when required. The position is ideally suited to someone with broad lodge or hospitality experience who enjoys being hands‑on, taking responsibility and working across different areas of an operation.

The successful candidate will be expected to contribute across a broad range of lodge operations, including:

• Managing the front desk and reception function
• Welcoming guests and ensuring a warm, professional arrival experience
• Providing exceptional guest relations and personalised service
• Managing guest requests, queries and day-to-day requirements
• Supporting the Lodge Manager with general operational and administrative responsibilities
• Assisting with staff supervision and coordination
• Providing relief and operational support across departments when required
• Assisting with kitchen management and coordination
• Managing or supporting reservations and booking administration
• Working with reservation systems;
  SEMPER knowledge would be advantageous
• Supporting stock control, ordering and inventory management
• Assisting with housekeeping standards and coordination
• Maintaining high standards of presentation, service and operational discipline
• Playing an active role in ensuring that guests receive a consistently memorable experience

The original role specifically calls for broad lodge experience covering general management, staff management, guest relations/front desk, kitchen management, reservations, stock control and housekeeping.

We are seeking an individual who combines professionalism, maturity, initiative and genuine hospitality
.

The ideal candidate will have:

• Previous experience within a lodge, hotel, guest house, safari lodge or similar hospitality environment
• Exposure to general lodge/hospitality management
• Strong guest-facing and front-office experience
• Experience supervising or coordinating staff
• An understanding of kitchen and food-service operations
• Experience with reservations and booking administration
• Knowledge of stock control and inventory management
• An understanding of housekeeping operations and standards
• Excellent organisational and administrative ability
• Exceptional interpersonal and communication skills
• Excellent spoken and written English
• A professional, polished and highly presentable appearance
• A valid driver's licence – essential
• The ability to work independently while also functioning as a strong team player
• A practical, hands‑on approach to hospitality
• A good sense of humour and the ability to maintain composure in a demanding operational environment

Knowledge of SEMPER reservations software would be an advantage.

This position will suit someone who…