Rooms Division Manager

Additional Information

Job Number:

Job Category:
Rooms & Guest Services Operations

Location:

Corner Corlette Drive and Rudd Road, Illovo, South Africa, South Africa, 2196

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Schedule:

Full Time

Located Remotely?: N

Position Type:
Management

Functions as the strategic business leader of the property's Rooms Division and serves as the hotel's Quality Leader, Health & Safety Champion, and operational compliance champion. Responsible for planning, developing, implementing and evaluating the quality, effectiveness and compliance of all rooms-related operations, including Front Office, Housekeeping, Guest Services and related departments. The position works with departmental leaders to develop and implement operational strategies aligned with the brand's service standards, business objectives and quality expectations.

Ensures rooms operations consistently meet brand standards, guest expectations, safety requirements and compliance obligations while driving employee engagement, operational excellence, revenue growth and profitability. The role provides leadership in hotel quality assurance, audit readiness, brand compliance, health and safety, security oversight, risk management and continuous improvement initiatives to protect the interests of guests, associates, owners and the company.

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, Hospitality Management or related field and a minimum of 6 years' experience in Rooms Operations, Guest Services, Front Office, Housekeeping, Hotel Operations or related professional area;

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, Hospitality Management or related field and a minimum of 4 years' experience in Rooms Operations, Guest Services, Front Office, Housekeeping, Hotel Operations or related professional area.

• Experience leading Quality Assurance and Brand Standards initiatives.
• Experience managing Health & Safety and Security compliance programs.
• Experience conducting operational audits and compliance reviews.
• Multi-department leadership experience within a hotel environment.
• Knowledge of applicable health, safety, fire and security regulations.

• Strategic Leadership
• Operational Excellence
• Quality Management
• Brand Standards Compliance
• Risk Management
• Health & Safety Leadership
• Security Awareness
• Financial Acumen
• Accountability and Ownership
• Talent Development
• Problem Solving and Decision Making
• Guest Experience Leadership
• Change Management
• Communication and Influencing Skills

• Champions the brand's service vision and operational excellence standards throughout the hotel.
• Provides strategic leadership to Front Office, Housekeeping, Guest Services and related operational departments.
• Communicates clear expectations, goals and performance standards to departmental leaders.
• Drives execution of operational priorities and departmental business plans.
• Ensures effective collaboration between operational departments to deliver seamless guest experiences.
• Makes and executes operational decisions required to achieve business objectives.
• Monitors room inventory, occupancy performance, rate strategy and promotional initiatives.
• Ensures effective operational controls are in place to maintain service excellence and accountability.

• Acts as the hotel's designated Quality Leader.
• Champions a culture of quality, compliance and continuous improvement throughout the property.
• Leads the planning, completion, review and submission of all required Brand Standard Audits, Quality Audits, Compliance Audits and operational assessments.
• Ensures all audits, reports, certifications and compliance submissions are completed accurately and within required deadlines.
• Maintains ongoing audit readiness across all departments.
• Conducts routine quality assurance inspections and operational reviews.
• Monitors compliance with Marriott brand standards, SOPs, LSOPs and company policies.
• Establishes corrective action plans arising from audits, inspections and guest feedback and ensures timely completion.
• Analyzes quality performance trends and drives continuous improvement initiatives.
• Partners with departmental leaders to identify service gaps and implement sustainable solutions.
• Reports compliance, audit and quality performance to the General…