Hospitality Operations Manager

This is a hands on leadership role for someone who thrives managing multiple properties at once, balancing guest experience, staff leadership, and financial oversight in a remote, conservation focused setting.

• Minimum 5 years' experience in hospitality, including at least 2 years in a managerial role at a 5 star lodge or hotel
• Strong financial and operational acumen, with confidence managing budgets and SOPs
• Proficient in hospitality systems and Microsoft Office
• Strong leadership, communication, and guest service skills
• Calm and solutions driven, with a genuine passion for high standards
• Comfortable working across multiple properties in a remote reserve environment

• Oversee daily operations and service quality across all camps
• Lead, mentor, and manage hospitality teams
• Manage front of house and beverage budgets, along with supplier relations
• Ensure SOP compliance and consistently high guest experience standards
• Foster collaboration between departments
• Support the reserve's broader conservation and sustainability values

• Salary: R30,000 to R35,000 per month
• Live-in position
• Provident fund contribution (after 3 month probation)
• Uniform provided Wifi 3 weeks on, 1 week off rotation, with 21 annual leave days