Guesthouse Manager - Welkom

Guesthouse based in Welkom is looking for an experienced; hands-on Guesthouse Manager to take overall responsibility for the successful operation of two guesthouses . The successful candidate will oversee the Front Desk operations of both properties and all key aspects of guesthouse management.

• Front Desk & Reservations:
  Front Desk operations and guest services at both properties. Handle guest complaints, feedback and booking issues. Monitor occupancy and identify opportunities to increase bookings.
• Housekeeping & Quality Control:
  Oversee housekeeping staff and daily operations. Conduct regular room and property inspections. Monitor linen, toiletries, cleaning products and amenities.
• Staff Management:
  Supervise and coordinate staff across both properties. Prepare staff schedules and duty rosters. Monitor attendance, performance and productivity. Train and guide staff to maintain professional hospitality standards.
• Kitchen;
  Breakfast & Bar:
  Oversee kitchen and breakfast operations. Oversee bar operations, stock control and cleanliness.
• POS;
  Budgets & Procurement:
  Operate / oversee POS systems, daily transactions and cash/card controls. Work within approved budgets and control operating costs. Assist Finance with Management of procurement, quotations, suppliers and stock. Monitor consumables and minimise wastage.
• Maintenance & Property Management:
  Oversee general maintenance and upkeep of both properties. Conduct regular inspections and ensure faults are addressed promptly.
• Marketing & Business Development:
  Assist with marketing and promotion of both guesthouses. Maintain online accommodation listings and presence. Support initiatives to increase occupancy and revenue. Monitor guest reviews, competitor offerings and market opportunities.
• Administration & Reporting:
  Maintain accurate operational and stock records. Report on occupancy, revenue, expenditure, staffing, procurement, maintenance and guest feedback. Ensure company policies, procedures and operational controls are followed.

• Hospitality management experience is essential.
• Proven experience in guesthouse, hotel, lodge or similar hospitality management.
• Proven staff management and scheduling experience.
• Housekeeping management and strong room-cleanliness standards.
• Understanding of budgets, procurement, stock control and cost management.
• Experience with kitchen/breakfast and bar operations.
• Maintenance and service-provider coordination experience.
• Marketing/online accommodation promotion experience.
• Strong computer, organisational and administrative skills.
• Excellent communication, customer-service and problem-solving skills.
• Ability to manage operations across two guesthouses.
• Valid driver's licence will be an advantage.
• Professional; mature, energetic and hands-on hospitality manager Able to manage Front Desk, reservations, Nights Bridge, housekeeping, staff, kitchen/breakfast, bar, POS, procurement, budgets, stock, maintenance, marketing.
• A strong eye for detail is essential, particularly regarding cleanliness, presentation, service standards and room readiness.
• The ability to lead staff, control costs, improve occupancy and maintain high hospitality standards is essential.