Senior Reservationist

REQUIREMENTS:

• Proven senior reservations experience
• Luxury safari lodge, lodge collection or central reservations experience preferred
• Strong reservations-system skills
• Strong sales and commercial awareness
• Excellent written communication skills
• Strong attention to detail and accuracy
• Ability to work independently and manage daily reservations activity
• Previous team leadership or supervisory experience
• Ability to work office-based in White River
• Ability to participate in rotational weekend and after-hours standby

• Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation
• Maintain accurate rates, availability, booking records and guest information
• Calculate quotations, commissions, deposits and outstanding balances accurately
• Manage provisional bookings, follow-ups, amendments and cancellations
• Coordinate with lodge teams to ensure accurate guest handovers
• Guide and support the reservations team
• Prioritise workloads and maintain service standards
• Provide reporting on booking activity, sales performance and outstanding enquiries
• Convert enquiries into confirmed bookings
• Maintain accurate financial and operational records

• Remuneration:
  To be discussed based on experience and responsibilities
• Monday to Friday, 08:00–16:30
• Rotational weekend and after-hours standby

White River – Mpumalanga