Camp Manager – Luxury Safari Lodge – Hoedspruit | Lb

A luxury safari lodge in Hoedspruit is looking for an experienced and dynamic Camp Manager to oversee the guest experience and support the smooth day-to-day operation of the lodge. The ideal candidate will be a confident hospitality professional with managerial experience in a five-star environment, a passion for guest delight and the ability to lead by example. This role requires someone who is proactive, creative, organised and committed to continuously elevating the guest experience.

• Prepare personalised welcome, departure and special notes for guests.
• Manage guest check-ins and check-outs, dietaries and special requests.
• Meet; host and engage with guests throughout their stay.
• Create personalised experiences and meaningful guest touchpoints.
• Ensure guest preferences and information are communicated effectively across all departments.
• Constantly review and elevate the guest experience and lodge product.
• Ensure luxury service and brand standards are consistently maintained.
• Create an environment that promotes a strong hospitality culture and positive team spirit.
• Plan and execute memorable guest delights and innovative experiences.
• Check breakfast, lunch, tea and dinner setups and host meals where required.
• Review guest feedback and implement creative solutions to address areas of concern.
• Ensure all guest areas are presented, styled and maintained to the required standards.
• Work closely with Butlers, Operations and Lodge Management to maintain exceptional service standards.
• Assist with monthly stock takes, stock orders and general stock control.
• Assist with guest bills, daysheets, gratuities and other administrative duties.
• Maintain clear communication between all departments.
• Assist with lodge operations when senior management is on leave.
• Check arrival rooms and ensure they are prepared to the required standard.
• Assist with the Safari Shop when required.
• Develop and enhance children's and family-focused guest programmes.
• Stay up to date with internal systems and compliance requirements.
• Ensure guest preferences and experience notes are accurately captured.
• Assist with training and share new trends, knowledge and learnings with the team.

• Minimum 1 year’s relevant experience in a five-star operation.
• Previous managerial experience is essential.
• Experience in a similar camp or lodge management role advantageous.
• Strong guest relations and hospitality background.
• Valid; unendorsed South African driver’s licence essential.
• Strong Microsoft Office skills.
• Knowledge of the surrounding communities advantageous.
• PANstrat knowledge beneficial.
• Wine and food knowledge/experience preferred.
• Ability to host and facilitate a variety of alternative guest experiences and activities is advantageous.
• Excellent communication and interpersonal skills.
• Strong leadership and team-player abilities.
• Excellent organisational and problem-solving skills.
• Ability to think laterally and creatively.
• Professional; courteous and highly hospitable approach.
• Ability to remain calm and effective under pressure.
• Honest; proactive, driven and self-motivated.
• Passionate about creating exceptional guest experiences.
• Willingness to learn, grow, receive feedback and inspire others.
• Strong career ambitions and a commitment to personal development.

Live-in position ? Salary:
Negotiable DOE

If you are an experienced hospitality manager with a genuine passion for guest delight, luxury service and creating personalised safari experiences, we would love to hear from you. If you do not hear from us within 7 working days, please consider your application unsuccessful.