More jobs:
Operations Manager
Job in
Hluhluwe, 3950, South Africa
Listed on 2026-10-03
Listing for:
Zohorecruit
Full Time
position Listed on 2026-10-03
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism
Job Description & How to Apply Below
OPERATIONS MANAGER – LUXURY 5-STAR LODGE
Position: Operations Manager
Type: Permanent | Live-In
Salary: Market Related
A fantastic opportunity is available for an experienced Operations Manager to join a luxury 5-star lodge operation in the Hluhluwe area.
Our client is looking for a passionate hospitality professional who is confident leading teams, delivering exceptional guest experiences and ensuring smooth day-to-day lodge operations.
KEY RESPONSIBILITIES- Meet and greet guests and ensure exceptional guest experiences
- Assist with the overall management of lodge operations
- Host agents, media and groups
- Host evenings as required by business levels
- Weekly operational planning, including training, staffing and guest requirements
- Conduct housekeeping and room checks
- Oversee kitchen and other lodge departments
- Ensure operational standards are maintained across all departments
- Conduct departmental and finance meetings
- Manage staff welfare, training and performance
- Complete performance reviews for direct reports
- Ensure departmental performance reviews are completed on time
- Participate in Health & Safety meetings and implement required actions
- Monitor stock and participate in stock takes
- Monitor departmental budgets and operational costs
- Promote strong teamwork and communication between departments
- Excellent communication and interpersonal skills
- Strong leadership abilities
- Professional, courteous and highly hospitable
- Able to remain calm and effective under pressure
- Proactive and driven with strong initiative
- Excellent problem-solving and lateral-thinking abilities
- Honest and high-integrity individual
- Passionate about creating exceptional guest experiences
- Strong team player with excellent organisational skills
- Minimum 3 years' relevant experience in a 5-star operation
- Previous lodge or camp management experience
- Strong luxury hospitality and guest service experience
- Experience managing and developing staff
- Experience working with children would be an advantage
- Valid, unendorsed South African driver's licence essential
Live-in, 50% medical aid and provident fund
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