Luxury Safari Lodge Front Office Duty Manager

Showing 1 Luxury Safari Lodge Front Office Duty Manager jobs in Mpumalanga

• Act as the primary point of contact for guests during the shift.
• Ensure a seamless guest journey from arrival to departure.
• Proactively engage with guests to anticipate needs and personalise service.
• Handle guest feedback, complaints, and special requests with professionalism and discretion.
• Ensure guest safety and comfort at all times, particularly during safari-related activities.

• Oversee daily lodge operations across all departments:
  Front Office, Housekeeping, Food & Beverage, Guiding, Maintenance.
• Conduct shift handovers and daily briefings.
• Monitor daily schedules, activity timings, and service delivery.
• Ensure compliance with lodge SOPs, brand standards, and luxury service benchmarks.
• Coordinate with Safari/Guiding teams to align guest movements and experiences.

• Supervise staff on duty and provide guidance, support, and motivation.
• Ensure correct staff appearance, conduct, and service etiquette.
• Address minor disciplinary matters in line with company policies.
• Support training, mentoring, and development of junior team members.
• Promote a positive team culture, aligned with lodge values and service excellence.

• Ensure adherence to health, safety, and environmental standards, including wildlife safety protocols.
• Act as the first responder during emergencies (medical, wildlife, fire, or security incidents).
• Ensure incident reporting is completed accurately and timeously.
• Enforce lodge safety procedures and guest briefings.

• Complete daily operational reports and handover notes.
• Monitor room status, arrivals, departures, and special guest notes.
• Assist with stock control, cost awareness, and basic cash handling where applicable.
• Liaise with Reservations and Head Office regarding guest movements and special requirements.

• Grade 12
• A formal hospitality qualification
• At least 3 5 years experience in a 5
  * lodge environment
• Exceptional guest service orientation with strong attention to detail
• Calm, professional, and solutions-driven under pressure
• Strong leadership and interpersonal skills
• Excellent communication skills (verbal and written)
• High level of organisational and time-management ability
• Problem-solving and decision-making capability
• Cultural sensitivity and emotional intelligence
• Ability to work long hours, weekends, and public holidays in a remote environment
• Outdoor activities in varying weather conditions.
• Remote lodge environment requiring adaptability and resilience.

About the latest Luxury safari lodge front office duty manager Jobsin Mpumalanga !