Camp Manager Job Bela Bela Limpopo South Africa,Hospitality / Hotel / Catering

Location: Bela Bela

Duties Guest

Experience:

Ensure every guest receives a warm, personalised and memorable experience.
Personally oversee guest arrivals, departures, mealtimes and special occasions.
Maintain exceptional standards of service throughout the guest journey.
Monitor guest satisfaction and proactively address concerns.
Ensure all guest preferences, dietary requirements and special requests are communicated and actioned.
Build strong relationships with guests while maintaining discretion and professionalism.
Drive up selling opportunities across beverages, activities, private experiences and curio/retail.
Ensure the camp consistently delivers a genuine luxury safari experience.

Staff Management:

Lead, motivate and manage the camp team.
Conduct daily staff briefings and ensure clear communication across all departments.
Monitor staff performance, presentation, conduct and service delivery.
Ensure staff adhere to company policies, SOPs and service standards.
Identify training requirements and assist with ongoing staff development.
Address performance issues promptly and professionally.
Create a positive, respectful and accountable working environment.
Lead by example and maintain a visible presence within the operation.

Housekeeping & Camp Standards:

Conduct daily inspections of guest tents, public areas and back-of-house areas.
Ensure guest tents, bathrooms, public areas and surrounding camp areas are maintained to the required luxury standard.
Monitor linen, amenities and housekeeping stock levels.
Ensure housekeeping standards are consistently maintained.
Ensure all maintenance issues are identified and followed up.
Work closely with maintenance and management to ensure preventative maintenance is carried out.
Ensure the camp is consistently presented at an exceptional standard.

Food & Beverage:

Oversee meal service and ensure all meals are presented and served according to luxury standards.
Work closely with the kitchen and service teams to ensure smooth meal operations.
Monitor beverage service, stock levels and beverage sales.
Ensure correct stock control and minimise wastage.
Assist in developing opportunities to increase beverage and F&B revenue.
Ensure dietary requirements and guest preferences are correctly communicated to the kitchen.
Ensure meal experiences, bush dining and special dining occasions are executed to a luxury standard.

Administration & Financial Controls:

Ensure all daily operational administration is completed accurately.
Monitor stock, purchasing and supplier requirements.
Conduct regular stock takes and investigate discrepancies.
Monitor revenue opportunities and assist in achieving property targets.
Ensure all guest charges, beverage sales, activities and additional services are correctly recorded and billed.
Submit accurate daily, weekly and monthly reports as required.
Maintain appropriate cash-handling and financial-control procedures.
Monitor operational costs and minimise unnecessary wastage.

Overall Camp Operations:

Take full ownership of the day-to-day running of the Camp.
Ensure all departments operate efficiently and according to company standards.
Liaise with Head Office and senior management regarding operational requirements.
Ensure company policies, procedures and SOPs are implemented and followed.
Be proactive in identifying operational challenges and implementing solutions.
Ensure health, safety, hygiene and security standards are maintained.
Maintain a strong focus on conservation and responsible safari operations.
Act as a professional ambassador for the camp and the company.

Requirements

Minimum 5 years' proven experience in a Camp Manager, Lodge Manager, Assistant General Manager or similar senior hospitality management position.
Previous experience in a luxury safari lodge, tented camp, private…