Senior Reservations Consultant

This role forms part of the Travel Support department within the Village n Life hospitality group, based at Pezula Nature Retreat in Knysna.

As Senior Reservations Consultant, you’ll manage reservations, quotations, guest communication and upselling to contribute to revenue generation across Village n Life properties while supporting the Travel Support Manager with escalations, team support and training of team members.

This is a fast-paced hospitality sales and reservation's role suited to someone highly organised, commercially minded and passionate about guest service. You’ll play a key role in driving booking conversions, managing important guests and group enquiries and ensuring seamless coordination between guests, operations, finance and sales teams.

• Manage reservations, amendments, cancellations and guest correspondence through phone, email and online booking channels using Opera PMS.
• Prepare and follow up on quotations to maximise booking conversions and revenue opportunities.
• Promote and upsell accommodation, spa treatments, dining reservations, transfers and additional guest services.
• Maintain strong product and destination knowledge across all Village n Life properties and experiences.
• Manage VIP bookings, escalated reservations and complex guest requirements.
• Build and maintain professional relationships with repeat guests, agents, corporate clients and group organisers.
• Receive and manage event, group and MICE enquiries including accommodation and related services.
• Prepare event quotations, assist with contracts and manage bookings until operational handover.
• Coordinate site inspections, hosted visits and client engagements where required.
• Manage assigned MICE accounts and maintain regular stakeholder communication.
• Handle Travel Club bookings, Pezula Experiences and owner-related reservations.
• Support Travel Club sign-ups, CRM updates and database management initiatives.
• Monitor deposits, payments and financial reconciliations linked to reservations and events.
• Liaise with finance regarding billing, account balancing and outstanding payments.
• Prepare detailed handovers for operations teams prior to guest arrivals and events.
• Assist with training and support of junior consultants when required.
• Maintain accurate booking records, reporting and operational updates for management.

• Grade 12 / Matric
• Qualification in Hospitality, Tourism, Sales or related field advantageous.
• Minimum 2–3 years’ experience in a similar senior reservations, events or groups reservations or hospitality sales role.
• Opera PMS experience essential.
• Strong Microsoft Office proficiency including Word, Excel, PowerPoint and Outlook.
• Valid driver’s license and own reliable transport essential.
• Strong communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Commercially minded with strong upselling ability.
• Professional, proactive and solution-driven approach.
• Ability to work under pressure and manage multiple priorities.
• Strong administrative and coordination skills.
• Team player with a guest-focused mindset.

• Opportunity to grow within Village n Life’s hospitality and sales division.
• Exposure to luxury hospitality, events, groups and travel operations.
• Dynamic and fast-paced working environment.
• Career growth and development opportunities within the group.
• Competitive package aligned with experience.

Should you not hear from us within two weeks, please consider your application unsuccessful.

Job Location s: Knysna

Job Categories: Reservations

Job Types: Full-time

Experience Levels: Mid to Senior level

Job Properties:Pezula Nature Retreat