Front Office Manager - Knysna

A Luxury Hotel resort situated in the scenic Knysna coastal region is seeking a dynamic and experienced Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure. The ideal candidate will be a confident, hands‑on leader with a genuine passion for hospitality, strong organisational skills, and a steadfast commitment to delivering outstanding service.

• Operational Oversight:
  Direct the day-to-day operations of the Front Office department.
• Team Leadership:
  Manage and guide the reception and reservations functions.
• Guest Arrival & Departure:
  Ensure a seamless, warm, and welcoming check-in and check-out process for all visitors.
• Inventory & Allocation:
  Oversee room assignments, booking tracks, occupancy levels, and specific guest requirements.
• Guest Relations:
  Handle inquiries, resolve complaints, and manage special requests professionally and efficiently.
• Satisfaction Tracking:
  Build strong guest relationships to maintain high levels of satisfaction.
• Staff Development:
  Train, motivate, coach, and foster the professional growth of the Front Office team.
• Standard Compliance:
  Guarantee that resort policies, operational procedures, and service standards are strictly maintained.
• Cross-Department
  
  Collaboration:
  
  Work closely with other departments to ensure cohesive operations and an exceptional guest experience.
• Administrative Efficiency:
  Monitor department administration to ensure accurate and efficient procedures are followed.
• Performance Targets:
  Assist in achieving departmental targets and maintaining high operational standards.

• Experience:
  
  Minimum of 3–5 years in a Front Office Management or similar hospitality supervisory role.
• Education:
  
  A hospitality qualification is highly advantageous.
• Leadership:
  Proven track record in team management and people skills.
• Communication:
  Exceptional verbal, written, and problem-solving abilities.
• Technical
  
  Skills:
  
  Previous experience using modern Property Management Systems (PMS).
• Interpersonal
  
  Skills:
  
  Strong guest-service capabilities and a professional, positive, hands‑on approach.
• Flexibility:
  Ability to work a flexible schedule, including weekends and public holidays.
• Composure:
  Ability to remain calm and professional in a fast-paced environment.