Resort Manager

RESORT MANAGER

– JOB DESCRIPTION Property:
Hide Away Resort

Location:

Bela-Bela, Limpopo Position:
Resort Manager

Employment Type:

Full-Time

Reports To:

Owners / Directors

The Resort Manager is responsible for the overall day-to-day management and efficient operation of Hide Away Resort. The Resort Manager must ensure that the resort operates professionally, profitably, safely and according to the standards established by management. The position requires strong leadership, accountability and hands‑on involvement in all operational areas. The Resort Manager acts as the primary link between ownership, employees and guests and is responsible for ensuring that instructions, policies, procedures and operational standards are consistently implemented.

• Manage and oversee the daily operation of the entire resort.
• Ensure all departments are functioning effectively and according to required standards.
• Conduct regular inspections of the property, accommodation units, public areas and facilities.
• Ensure the resort is properly prepared for guest arrivals, events, conferences and busy periods.
• Ensure opening, closing and security procedures are followed.
• Identify operational problems and resolve them promptly.
• Report significant operational issues to the owners/directors.
• Ensure management instructions are implemented and followed through to completion.

• Maintain a high standard of guest service throughout the resort.
• Ensure guests are welcomed and assisted professionally.
• Handle guest complaints, concerns and special requests.
• Investigate complaints and implement corrective action where necessary.
• Monitor guest feedback and online reviews.
• Work continuously to improve guest satisfaction and the resort's reputation.
• Ensure reception staff provide guests with accurate information regarding resort facilities, rules and services.

• Ensure accommodation units are clean, properly prepared and ready before guest check-in.
• Conduct or oversee pre‑arrival accommodation inspections.
• Monitor housekeeping standards.
• Ensure linen, cleaning materials, guest amenities and housekeeping stock are properly controlled.
• Report and address damages, breakages and missing items.
• Coordinate housekeeping schedules according to occupancy levels.
• Ensure maintenance problems identified by housekeeping are reported and attended to promptly.

• Supervise reception and reservation operations.
• Ensure bookings are captured accurately.
• Monitor arrivals, departures, outstanding payments and special requests.
• Ensure proof of payment and required deposits are received according to company policy.
• Ensure guest information is accurately recorded.
• Monitor booking correspondence and ensure enquiries are answered promptly and professionally.
• Assist with occupancy management and maximising available accommodation.

• Manage; supervise and motivate resort employees.
• Allocate daily duties and responsibilities.
• Prepare and manage staff rosters.
• Conduct daily or weekly operational meetings where required.
• Monitor attendance, punctuality, productivity and conduct.
• Ensure employees understand their job descriptions and responsibilities.
• Address poor performance promptly and professionally.
• Recommend disciplinary action where necessary.
• Assist with staff training and development.
• Maintain professional boundaries between management and employees.
• Promote teamwork while maintaining clear accountability.
• Report serious misconduct or repeated performance problems to ownership.

• Conduct regular property inspections.
• Maintain a maintenance register and ensure reported problems are followed up.
• Coordinate maintenance staff and external…