Host Duty Manager - Ballito

5
* Boutique Hotel in Ballito is looking for a Host I Duty Manager. The Host is responsible for delivering the day‑to‑day guest experience; ensuring that service is intuitive; calm and consistently aligned with the property’s standards. This is a highly guest‑facing, hands‑on role. The Host leads service on shift; supports the team across departments and ensures that every detail of the guest journey is well considered and seamlessly executed.

The role requires presence; judgement and attention to detail. This is a shift‑based role requiring flexibility; including evenings, weekends and public holidays. The Host is expected to spend the majority of their time in guest areas, leading service and supporting the team.

• Take ownership of the in‑house guest experience during shift
• Welcome and engage with guests in a natural, professional and personalised manner
• Anticipate guest needs and respond proactively
• Manage special requests, occasions and guest preferences
• Handle guest concerns and service recovery calmly and effectively
• Ensure a strong, consistent hosting presence across all guest areas

• Oversee daily operations across Front Office, F&B, Housekeeping and Spa during shift
• Ensure smooth service flow, particularly during key periods (arrivals, meals, evenings)
• Support and guide team members on the floor
• Step in operationally where required to maintain service levels
• Coordinate effectively with all departments

• Ensure standards are upheld at all times
• Monitor presentation of rooms, public areas and dining spaces
• Maintain the correct ambiance across the property
• Conduct regular checks throughout the shift

• Lead by example through professionalism, energy and attention to detail
• Support and guide junior team members
• Assist in training and developing staff on the floor
  
  Ensure clear communication between departments during shift

• Assist with front office systems (Opera Cloud) and POS (Micros) where required
• Support daily reporting and handovers
• Complete end‑of‑day procedures and night audit when scheduled
• Maintain accurate records of guest preferences and feedback

• Ensure safe, clean and hygienic working practices always
• Adhere to company policies and operational procedures
• Ensure guest and staff safety is prioritised

• Previous experience in a guest‑facing hospitality role
• Experience in a luxury or boutique hotel environment preferred
• Basic understanding of hotel operations across departments
• Familiarity with systems such as Opera Cloud and Micros advantageous
• Naturally guest‑focused with strong interpersonal skills
• High attention to detail and awareness of surroundings
• Calm under pressure with good decision‑making ability
• Hands‑on and willing to support across all departments
• Professional; well‑presented and well spoken
• Strong sense of ownership and accountability